Intentionally delays payments

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MichaelMay's review of Marks and Spencer Home Insurance

“Intentionally delays payments”

★☆☆☆☆

written by MichaelMay on 08/10/2015

The first time we claimed on our pet insurance M&S provides made every excuse to delay payment
1. Computer problems
2. We have not received your forms.
3. I found them, I will deal personally and 4 weeks later still waiting for payment.
4.Email has had problems keeps losing the attachments

These are the latest excuses after they claimed the vet must have forgot to send them
1.We have the claim, it will be dealt with immediately
2. We cannot find the forms.
3. Found them, 2 working days for payment
4. 5-10 days for payment.
Now it is 6 weeks and still no sign of the money
Intentional prevarication to prevent paying.
If you are old or infirm they obviously hope you will forget.
What is the ombudsman doing?

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