Absolutely useless, appalling service, bad customer service

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★☆☆☆☆
1.2
4.0% of users recommend this
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Juliemiller1963's review of Endsleigh Home Insurance

“Absolutely useless, appalling service, bad customer...”

★☆☆☆☆

written by Juliemiller1963 on 18/02/2016

Having taken out landlords insurance we had a water leek at our rented property. Endsleigh instructed me to use my own plumber to go out as they could not do it immediately and there was water coming through the ceiling. To cut a long story short I sent my plumber out followed by 2 Endsleigh plumbers instructed by the company only to be told that because they can't find the problem they will not pay out. I can not speak to a manager they are just like robots with recorded messages. Never been so frustrated in my life but still battling forward. To give an example of a good insurance company they should look at Saga perfect service from them

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