I would like to recommend you at any time to my relative .I was satisfied with your service

I was satisfied with the service I received and would not hesitate in recommending

It was just so easy to renew my car insurance, I was sent a renewal figure, rang for extra discount being a pensioner, accepted that and took it out! Couldn’t be simpler! I’ve already recommended Dial Direct to my friends and relatives.....

Been with dial direct a while now and have received excellent service via phone and email, only one negative issue the amount my policy leaped up this year so will be shipping around next year.

Been with dial direct a while now and have received excellent service via phone and email, only one negative issue the amount my policy leaped up this year so will be shipping around next year.

One of the easiest renewal policies I’ve ever had, did not give overinflated price then magically reduced it when asked!!! price was one of the lowest I found on comparison sites and had extras included at no extra cost unlike other insurance quotes!!!

Car insurance renewal time - checked the Internet for quotes and couldn’t match the price and cover I had already enjoyed for the previous 12 months. I needed to change the payment card which needed a call to customer services - the call was polite, professional and completed in a timely manner. Overall very happy with the product and service. Recommended.

I have been with Dial Direct now for 3 years and there prices have always been very competitive. I have tried comparison site but none beat Dial Direct

By far the best insurance company I have dealt with. Very competitive prices and really friendly helpful staff. The only insurance company I have stayed with year after year.

Good policy very competitive prices. Easy to set up online, why would you go anywhere else. Well known company.

The process for the quote and setting up was straight forward and my online paperwork was easy to access. Obviously not needed to use them yet so can't comment, so fingers crossed.

I was shocked that I moved to a better area and my car was now garaged and they doubled my price . That upset me . After years of being with them.

Purchased policy easily enough. However when I followed the e-mailed link to open an account to view documentation was informed that policy had expired. This is because I previously had a policy with Dial Direct. So the old policy is still on the system but the new one isn't and I don't know if I insured and if I am I can't access my documentation. Money's been taken from my account so one part of the system works, the part that suits them. Chatbot couldn't solve problem, office closed for Bank Holiday, I'm left in limbo. Enough said.

The car insurance price was really was good - 50 % less than the highest quote . However , D Dial demand that you sign for an auto renewal service which allows them to take cash from your account next year at the renewal date . They do promise to remind you a couple of days before then but that is not enough to get alternative competitive quotes as that is best done 3 weeks or so before the due date . D Dial also indicates that you can change the auto renewal AFTER you pay but it is not obvious and creates a sense of customer manipulation which borders on inertia selling . Not a good look and demands that the customer is on the ball and is proactive for the next renewal rather than D Dial giving more notice and even though they could potentially offer another great price next year , you are left with the feeling that they are going to try and slip one past you at renewal time . They could have had 5 stars instead of 3 but until they review their auto renewal demand they don’t deserve 5 stars .

It was very easy and simple to purchase car insurance online. Fantastic and easy. Thr overall process only took a few minutes and was clear and concise. I would highly recommend Dial Direct to others. I can suggest to type their name in your Internet browser and follow the simple instructions as I did. Its very easy compared to others who just publish endless statements that you have complete before you even enter your info.

Cheapest car insurance, friendly helpful on the telephone too. Although still awaiting my vouchers for joining.

My insurance was more than double what I had previously paid the year before. Staff are normally very helpful but I ended up in an argument with one member of staff who didn't hear my date of birth correctly and continued to tell me I didn't have a policy with them. The next time I rang I asked them to look for cheaper quotes which they are normally more than happy to do this time it just seemed to much effort. If I could of found a cheaper quote I would have gone elsewhere.

Having taken the policy out through a comparison site they charged us a fee for “a change” which was only made necessary because of misleading questions relating to a no-fault accident, where we had put the drivers name instead of the policy owners. The “change” had absolutely no impact on the policy and didn’t change the cost of the policy. They quoted a cost for the change and then tried to charge more than had been quoted, but reduced it following a complaint. It’s too late now to cancel but I won’t be renewing with them and won’t ever recommend them to anyone.

Very competitive. Easy to speak with a person. When you do need to speak with them, they are knowledgeable, understanding and helpful.