Dial Direct Home Insurance Reviews

★★★★☆
4.3 / 5
87% of users recommend this
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Dial Direct Home Insurance - Ask a question now

Media Gallery for Dial Direct Home Insurance

Dial Direct Home Insurance
Dial Direct Home Insurance

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Very competitive ”

Written on: 19/11/2017 by SJHass (1 review written)

Very good price for the products and package included. Especially in comparison to other competitors. Also, I was very impressed with the reviews about the company… Read Full Review

Customer_Team's Response to SJHass's Review

Written on: 20/11/2017

Hi,

Thank you for taking the time to share your experience. We are pleased to hear that you are happy with the amount of cover provided. We look forward to keeping up the 5 star standard and your continued custom.

Thanks,
Dial Direct Social Team

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★☆

“Good value ”

Written on: 15/11/2017 by ucWoodruff355 (1 review written)

Very good value for money. Very straight forward and pleasant people to deal with. Price is very comparable if not better than other providers. I have used them in the past and been happy with my cover. Only small issue, sometimes quite takes a while to get through on the phones at peak times, otherwise quite friendly,clear advise from.customer service… Read Full Review

Customer_Team's Comment

Written on: 16/11/2017

Hi,
Thank you for taking the time to share your experience. We are pleased to hear you have an easy journey with us.
We look forward to your continued custom.
Thanks,
Dial Direct Social Team.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★☆☆

“good value contents insurance”

Written on: 12/11/2017 by Fitch270 (1 review written)

although the on-line completion of application was frustrating the final result arranged on the phone was ok. Very good cover at an extremely good premium… Read Full Review

Customer_Team's Comment

Written on: 13/11/2017

Hi,

Thank you for taking the time to share your experience.
Your feedback is appreciated and will be used to further improve our services.
If there is anything we can do please call our Customer Service Department and ask to speak to the Social Media Team.

Many Thanks,
Dial Direct Social Media Team.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★☆

“Very competitive”

Written on: 07/11/2017 by PhoenixPeterson (1 review written)

Compared to the competition the quotes are very competitive … Read Full Review

Customer_Team's Comment

Written on: 07/11/2017

Hi,

Thank you for taking the time to share your experience.
We are pleased to hear that we are providing you a policy at a competitive price.

Many Thanks,
Dial Direct Social Media Team.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Simple, easy, affordable.”

Written on: 27/10/2017 by QDPete (1 review written)

Simple, easy and affordable, no getting half a tree through the post everything is done on line, you can pay a one off fee or spread your payments out over the year. Even doing the spread payments and the small fee that is involved with that, this company worked out £80 cheaper for the same cover… Read Full Review

Customer_Team's Response to QDPete's Review

Written on: 30/10/2017

Hi,

Thank you for your 5 star review.
We are pleased to hear you have had a quick and easy online experience with us and that we have provided insurance at a competitive price.

Many Thanks,
Dial Direct Social Media Team.

Reply to this comment
Report this review
Was this review helpful? 1 0
Read 1 Comment
★★★★★

“Cut time & frustration by not searching other sites ”

Written on: 26/10/2017 by Santiago21 (1 review written)

IF OTHER SITES WERE AS EASY TO NAVIGATE & CARRIED AS MUCH DETAIL AS ''DIAL DIRECT HOME'' DOES I WOULDN'T BE WRITING THIS REVIEW. CARRY ON AS YOU ARE GUYS!!… Read Full Review

Customer_Team's Comment

Written on: 26/10/2017

Hi,
We always aim to provide 100% Customer Satisfaction and we are pleased to hear we have achieved this with you.
Thanks,
Dial Direct Social Team.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★☆

“So far so good”

Written on: 18/10/2017 by zoomah (1 review written)

Everything so far is good. In the event of making a claim will it be good? Don’t know and hopefully don’t have to find out. In the event of not making a claim will the price stay the same? Doubt it and so will be back to the comparison site!!… Read Full Review

Customer_Team's Response to zoomah's Review

Written on: 19/10/2017

Hi,

Thank you for taking the time to share your experience.
We are pleased to hear that we are providing you a policy that suits your requirements.

Many Thanks,
Dial Direct Social Media Team.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“So easy and cheap”

Written on: 17/10/2017 by anngumery (1 review written)

Found this on compare the market. Had to get quote as renewal from direct line was ok over £120! Got several quotes so much cheaper but this one had the legal protection already included. Also excess was good. So decided on this one and process was very easy. Saved me nearly £20 a month. Proof really would be if l had to make a claim as to how good they are but l hope l never have to. Also will be interesting to see how much they put the cost up at renewal time. For the moment very pleased… Read Full Review

Customer_Team's Response to anngumery's Review

Written on: 19/10/2017

Hi,

Thank you for your 5 star review.
We are pleased to hear you have had a quick and easy online experience with us and that we are providing you with insurance at a competitive price.

Many Thanks,
Dial Direct Social Media Team.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Not good at all”

Written on: 16/10/2017 by joannamundy (1 review written)

May look good on paper but the worse company to deal with when claiming was sent around the houses as these are just the front company finally got someone to come and look at my ceiling in the kitchen (only took 10 days) after a leak in the bathroom above. Because we had taken the bathroom out to get under the floor to find the leak they then said we could not claim as it could have been the seal around the bath and they couldn't tell. I think they wanted me to leave the water dripping through… Read Full Review

Customer_Team's Response to joannamundy's Review

Written on: 17/10/2017

Hi,
We are sorry to hear you have had a bad experience and we would like to investigate this for you. Please can you contact our Customer Service Department and ask to speak with our Social Team.
Thanks,
Dial Direct Social Team.

Reply to this comment

Joannamundy's reply to Customer_Team's Comment

Written on: 17/10/2017

I have already spoken to your Customer Service Department yesterday to no avail if you check your call log and recorded transcript of conversation you will be able to hear what was said and the outcome.

Reply to this comment

Customer_Team's reply to Joannamundy's Comment

Written on: 18/10/2017

Hi,
Unfortunately without further details from yourself we would be unable to locate your policy.
If you could contact our Customer Service Department and ask to speak with our Social Team we would be able to get these details to investigate the matter further.
Thanks,
Dial Direct Social Team.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 3 Comments
★★★★★

“Money saver insurance ”

Written on: 05/10/2017 by AngelRoss (1 review written)

Just purchased a home insurance policy fantastic price with all the features I wanted very easy to buy and would recommend to all freinds and family and work colleagues dial direct have saved me £18.00 a month based on my renewal perfect… Read Full Review

Customer_Team's Comment

Written on: 05/10/2017

Hi,
Thank you for your 5 star review. We are pleased to hear we have provided you with a policy at a competitive price.
Thanks,
Dial Direct Social Team.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Great Price and Great Features”

Written on: 03/10/2017 by 1960Patton (1 review written)

Very good website and easy to use. But I was looking for certain features included and was pleasantly surprised with the price. Will recommend and certainly use them again… Read Full Review

Customer_Team's Comment

Written on: 03/10/2017

Hi,
Thank you for your 5 star review. We are pleased to hear you are happy with the policy we have provided.
Thanks,
Dial Direct Social Team.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★☆

“CUSTOMER SERVICE BRILLIANT POLITE”

Written on: 01/10/2017

I have just taken out insurance so couldn't comment on the insurance paying out etc. Yet I would like to say the woman who dealt with setting up the account was friendly helpful and ensured I understood the policy makes such a difference so Thank you!! Easy to set up and from the reviews I have read sounds like a reputable company to rely on!… Read Full Review

Customer_Team's Comment

Written on: 02/10/2017

Hi,
Thank you for taking the time to share your experience. We are pleased to hear our Customer Service Representative was helpful when setting up your policy.
Thanks,
Dial Direct Social Team.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Buildings ins”

Written on: 23/09/2017

Very easy straight forward site to use. Great cover for a very good price. Will tell others to use dial direct… Read Full Review

Customer_Team's Comment

Written on: 25/09/2017

Hi,
Thank you for your 5 star review. We are pleased to hear you have had a straightforward journey with us and we appreciate your recommendations.
Thanks,
Dial Direct Social Team.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Fair and friendly”

Written on: 19/09/2017 by 381Pierce (1 review written)

A very reasonable price for a good household cover explained and provided by a competent staff member in a pleasant and friendly manner… Read Full Review

Customer_Team's Comment

Written on: 19/09/2017

Hi,
Thank you for your 5 star review. We are pleased to hear we have provided you with a policy that suits your needs at a competitive price.
Thanks,
Dial Direct Social Team.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★☆

“Best insurance yet.”

Written on: 09/09/2017 by Silva126 (1 review written)

Good company selling good products, easy to complete forms and payment… Read Full Review

Customer_Team's Comment

Written on: 11/09/2017

Hi,
Thank you for your 4 star review. We are pleased to hear you are happy with the policy we have provided.
Thanks,
Dial Direct Social Team.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★☆

“Professional service”

Written on: 08/09/2017 by Reed1947 (1 review written)

When I called initially I spoke to a female member of staff who was not helpful at all. To the point I ended the call and called back in hope I would not speak to this person again. Luckily I spoke to a male who was extremely helpful and talked me through step by step what to do and what I was looking for. I was so impress d with his patience and professionalism i will defiantly use this company again. Just hope I don't get the female… Read Full Review

Customer_Team's Comment

Written on: 08/09/2017

Hi,
Thank you for taking the time to share your experience. Apologies for any inconvenience this has caused. We would like to look into this for you.
Please can you contact our Customer Services Department and ask to speak with our Social Team so we can see what we can do to help.
Kind Regards,
Dial Direct Social Team.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Unsatisfactory Customer service”

Written on: 03/09/2017 by kRosbotham (1 review written)

You do not want to use this company ever!! Customer service is ridiculess and the can charge you a £35 cancelation fee even if you have the cover for only 5 minutes… Read Full Review

Customer_Team's Response to kRosbotham's Review

Written on: 04/09/2017

Hi,
We are sorry to hear you have had a bad experience. We would like to investigate this for you. Please can you contact our Customer Service Department and ask to speak with our Social Team.
Kind Regards,
Dial Direct Social Team.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Easy and straight forward transaction . ”

Written on: 18/08/2017 by Body0041 (1 review written)

Not the cheapest on the market but excellent cover for the premium. Peace of mind is very important to me , feeling very secure with the cover i have chosen. I would have no hesitation in recommending to family and friends… Read Full Review

Customer_Team's Response to Body0041's Review

Written on: 21/08/2017

Hi,

Thank you for your 5 star review. We are pleased to hear we are providing you a policy that suits your needs.

We appreciate your recommendation and look forward to your continued custom.

Kind Regards,
Dial Direct Social Team.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Easy process. Good price for included features”

Written on: 03/08/2017 by Jaxjol (1 review written)

Used a comparison site. This wasn't the cheapest policy that came up but it included all the features I wanted. If I had added the features as extras on other policies they would have been dearer than this policy. Form was easy to complete and didn't take long to do. Policy documents were accessible immediately after purchase, following registration on the site… Read Full Review

Customer_Team's Response to Jaxjol's Review

Written on: 04/08/2017

Hi,
We always aim to provide 100% Customer Satisfaction and we are pleased to hear we have achieved this with you.
Thanks,
Dial Direct Social Team.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Excellent”

Written on: 01/08/2017 by Robertyoung667 (1 review written)

After an email telling me my policy was up for renewal I started searching and found this policy. It cannot be beaten on price for the product you get just what I needed. Only one add-on if you lose your keys. That is the only minus otherwise everything else is covered. I am happy with the cover I got so did not take out the key cover as I don't lose my keys. It was easy to complete has they had all my details via confused.com so no form filling which made it so easy to compare with others… Read Full Review

Customer_Team's Response to Robertyoung667's Review

Written on: 02/08/2017

Hi,
We always aim to provide 100% Customer Satisfaction and we are pleased to hear we have achieved this with you.
Thanks,
Dial Direct Social Team.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
overview