Great products, terrible customer service

Click here if this is your business
3.3 / 5
56% of users recommend this
Click here if this is your business
  • Value For Money

jewelsthemonkey's review of Vertical Dance X-pole Pole


“Great products, terrible customer service”

Written on: 23/04/2013 by jewelsthemonkey (3 reviews written)

The x-poles they offer are amazing--best on the market, but the customer service at Vertical Leisure (the UK supplier of X-pole) is really terrible. It took me over six weeks to get the correct parts sent to me and over £21 in shipping charges. I had over fifteen emails with customer service and three phone calls to sort out something that should have been simple. When I was sent yet another shipping invoice (for replacements for the wrong items--which I also paid to ship back), I called to complain. Abbi, who I had dealt with in email form, interrupted me three times (and in no way, was I yelling or being rude) as I was trying to state my problem. I hope another company comes onto the market with an equally brilliant or superior pole because I never want to deal with this company again. So bad.

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0