disgraceful dont go!!!!

We went on the 11th July with my two young children and came back a day early! When we arrived in the apartment it smelt of sweat and cigarettes. The pillows had pubic hairs on them and there were unsavory stains on the mattresses! Lucky enough for us we bought our own lining as it would have cost us £30 to borrow it off pontins. After looking around we found mould on the walls and the place was generally grubby. In the morning our clothes were damp it was like we had been sleeping in a tent. The next day we spent the day in Hastings which is a beautiful town just to get away from pontins! We had half board with our holiday and the food was disgusting I wouldn't feed it to my dog! The entertainment was OK at night my eldest she enjoyed that :0) the staff were lovely also. The swimming pool was good although we waited an hour to get in after a one in one out system. When advising maybe doing a band system a staff member said they have asked headofficw but they said it would be too expensive!! What a joke!! The windows of the apartment are unsafe and only single paned on most apartments so much so I saw a young lad fall through a window and an ambulance had to be called!
I've taken my complaints to head office and they have apologised but refuse to refund my money!! Instead they are offering 50% off my next stay with VIP treatment they can dream on!! Absolutely disgusted!!