DON'T STAY HERE

What can I say !!!!! absolute disaster !!! my main holiday of the year ruined by these amateurs !!! Really looking forward to spending a week with my wife and 4 kids but the caravan (Silver grade)was disgusting, spent the first 1.5 hrs cleaning the utensils, surfaces, table, sink, bathroom. My kids spent 20 mins walking about inside the caravan and their socks were BLACK ! We were situated right behind the outdoor pool and all through the night I could hear the generator whirring away. Went to reception on the Sunday morning to compalin about the state of the caravan and the noise from the generator and got told......I can't do anything about the generator we can't turn it off can we ! and I will get someone to sort out the cleanliness of the caravan. Was told that afternoon by the bloke running about in the kessingland security van that he had booked me in for a carpet clean (remember this was Sunday afternoon) when we left on Friday it still hadn't been done, they hadn't addressed any of my issues and didn't care !!! I was gutted for my kids as I wanted to give them a better experience and it had cost me £679, I wouldn't have give them £100 for what they provided and the site it like a site Pontins didn't want, outdated and scruffy ! Please don not use this site for your hols. YOU HAVE BEEN WARNED !!!