Stayed in IC15 which was no pets, should have been inside for 16.00 but caravan was still being cleaned,when we entered the caravan we were annoyed that we had to clean the fridge which was disgusting the cutlery was still covered in grease, I rang and complained to newmans about the the cleaning we had to do we have photos of a cushion which looks like it's been chewed by a dog food deposits under cushions stained mattress and the list goes on the pictures on newmans website must have been taken years ago don't go there. The shower had no lights working the fan was not working again contacted newmans the emergency number over the weekend was useless we left a message no one called us back until Monday eventually told we needed an electrician. Friday was the soonest he could get there.im sorry but this is not what we paid for you need to take up to date pictures of the caravan people will be using not what they looked like years ago... the light which was hanging from ceiling in the bathroom was dangerous this should have been sorted before anyone was aloud near that caravan. Newmans were worse than useless. Terrible.

Would give 0 but not able. We booked a caravan last minute through newmans for Devon cliffs and recieved a moldy, dusty, dirty, run down caravan, they will only give us a partial refund of 15% because we didn’t want to wait around while on our holiday for them to re clean (even though they assured me it had been cleaned and checked when I first spoke to them) and to replace the mattress’s and microwave. I’m sure some caravans are lovely as they are privately owned but don’t trust newmans as they clearly don’t keep an eye on what they are managing and will let anything be rented out. Our caravan had black mold, other peoples dirty socks, eye drops (my 1 year old found on the floor as we walked in), dark brown stains, and a rusty microwave. Plus it stank of mold and dust. There was Broken furniture, broken curtains, nicotine stains, dodgey windows and just overall not what you would pay to stay in.

Just got home from devon cliffs where we spent a really lovely week in a newmans holiday home . had a fron row van . sea view was stunning ( Cedars 9 van ) the van was immaculate and spotless . newmans customer service was great . big shout out to the team for making our holiday so special , will def be booking again with them

Caravan was extremely filthy and in a poor condition, lack of apology and then stopped replying. Would not recommend this company and will not be using again! Book direct with the caravan park where they put customer satisfaction first.

I have just returned from our Devon Cliffs holiday, I started holidaying with Newman’s in 2003 and have returned to Devon Cliffs a good 8 - 10 times since, always booked with Newman’s and find them so professional, the caravans or lodges I’ve always had have always been faultless, I would never book with Haven as with Newman’s you know exactly what caravan or lodge you are getting and you also choose the location on the park. I’ve been reading some reviews and I must say, that I’m very shocked at some, as I have always received a faultless service with everything. Thank you Newman’s I’m looking for the next holiday already.

As soon as we pulled up to our caravan at Devon Cliffs we had a sinking feeling compared to all the other caravans it was all rusty. It didn’t get any better when we got inside. I understand it was an old caravan but it was filthy. The cushions all had stains on them as did the seats. There was mould round the windows and on the curtains and the smell was terrible. The fridge was yellow inside and most of the mugs were all stained and cracked. It was a caravan that took dogs so didn’t expect perfection but there was dog hair and human hair everywhere. There was a seal on the toilet to say it had been cleaned but it was still all stained. We phoned Newman's straight away but they didn’t want to know said all they could do was send someone out to hoover the seats. It was so bad we couldn’t stay in it so we had to pay for another caravan rather than go home. PLEASE DO NOT USE THIS COMPANY.

Do not book through this company So let’s begin we were sent a code to get keys(wrong code) great start. Finally got in to the caravan which we cleaned ourselves for 2 hours. The toilet seats were both broke- burn on the table holes in net curtains and black mould on every curtain. We left 2 days early and got a call to say they weren’t going to refund our £50 because of the burn on the burn on table which was already there. Well Newman’s holidays you are a joke of a company!!!!

We arrived at Ladram Bay which we booked through Newmans, firstly we would warn anybody thinking of booking through this shambles of a company NOT to do it. We arrived beginning of July this year, we could not believe what we were seeing when we walked into the caravan, it was absolute filthy, with no exaggeration no body had been into clean, we spent two hours cleaning with disinfectant to make us feel safe staying there, as when we rang the emergency number the person we spoke to insisted it had been cleaned and there was no other caravan available and there was no one available to come out and clean. The bedroom stank because the carpets through out the caravan were filthy. When we went into one of the toilets it had a toilet and brush holder that was full of feacus.......On our return home we wrote a detailed letter of complaint which we sent by recorded delivery, still to thus day we haven't had any response or even an apology........So now we are writing this review to say to any one thinking of booking through this company.....DON'T

Ladram bay with Newman’s We have always gone with Newman’s for years and enjoyed lots of holidays, this is the first time going to ladram bay and the last !!! first time I have not enjoyed holiday Mould covering the top of fridge having to keep bedroom curtains drawn at all times due to next door garden table placed right outside , noise all hrs of the night worst holiday we have ever had

My mother sadly had a stroke last week. She had a holiday booked with Newman’s for August and obviously can’t travel. At the time of contacting Newman’s we wasn’t sure if the outcome as Mam was under medication to keep blood pressure down to stoke another stroke, could say 3 words at best and also obviously memory loss. I spoke to someone who was what I can describe as the most unsympathetic, heartless and not will to listen person I have ever spoke too. She was totally not grasping the gravity of the situation as all I wanted to do at this point was cancel the holiday. All I had was a robot telling me we have to have an email from your Mam. I stated again that that’s impossible as Mam has had a stroke and all I had was “well that’s what’s required “ as if we hadn’t gone through enough. Please avoid at all costs only interested in taking money!!!!. I advised her I would make a complaint but she really wasn’t bothered. Thankfully Mam is getting slightly better day by day.

My holiday caravan was 'sold' after I had made my booking. They tried to 'help' me by booking a replacement caravan on the other side of the park (away from the beach) AND CHARGE ME OVER £400 MORE EVEN THOUGH IT QAS NOT MY FAULT. They should foot the bill for what is their responsibility and recover their costs from another party.They are a disgrace. Cancelled holiday and now I am stuffed for booking my family holiday for the summer. Wrong.

The caravan needed a deeper clean. Inside cupboards, carpet and bathroom cabinet were dirty. Gas fire didn't work. 2 rings on hob would not stay alight. Rat under caravan hard standing.

Me and my family went to DevonCliffs via Newman’s in 2019 and had a pleasant experience however we have just got back from using them again and it was awful. Without any indication from Newman’s our caravan was literally next door to a Marines training camp and we could hear constant shooting throughout the day, every day. Our gas ran out after two days and I politely emailed Newman’s about it and they were extremely rude virtually blaming me! We only had a 5 day trip booked, you would think they’d check the gas bottles prior to arrivals. It took a while 24 hours for it to be changed, we had no hot water, heating and couldn’t cook that evening so we had to go out for dinner - not ideal when you have a 3 year old. We decided to leave a day early due to the poor conditions and sour taste this left and 7 days later we still haven’t received our deposit back. I chased up this morning and I receive an email saying this has been processed and will clear in my bank in 3 working days - it’s a Thursday and with the weekend this won’t clear until next Tuesday which is 12 days from departure. This company advertise that you will receive the deposit with in 7 days of leaving. Absolute disgrace.

It’s terrible experience from the beginning, we have extra paid for the location of the caravan (near the sea path) , two weeks before our holiday we just got email that we have been moved to different caravan . We didn’t like this caravan and wanted different one (which was available on their website at that time) but we couldn’t reach them in the phone so email them our concerns . We got a response after more than a week that no other caravan is available- of course it wasn’t at that time! Then we asked about the bedsheets and cot, we didn’t get any response we for 5 days, it was only 2 days before our journey so we called and finally reached them, the lady didn’t know answers to our questions and said she will call back - never called back , we have tried to call them but never reached them So we assumed they the bed sheets will be there (as this was a prestige caravan and took our baby cot with us. The bed sheets were not there so we called them to hear just to have a conversation with a very rude guy who told us we didn’t order the bedsheets and they probably don’t have the availability. By this time our patience was over. We paid for the caravan we never wanted and simple things as bedsheets were not even there. Finally someone delivered the bedsheets but only for main bedroom and not kids... kids had to sleep on bare beds for two nights before Monday opening hours so we could ask for bedsheets again... just to have the same rude guy telling us straight away that there is no availability... so now we have kids sleeping without bedsheets for the rest of the week... Never again we will book it with them! Caravan EL106 between 11-18th July

Would just like to say I hope someone who has the time and resources to take Newman holiday homes to court for the terrible way they are treating there customers by not refunding there hard earned money that they paid for there family holidays I also hope people remember companies like these when this is all over and never use them again I know I won’t

Don’t expect anything nice from the company Newman holiday homes they are refusing to refund everyone’s money who have paid for holidays and been cancelled due to Covid 19 they said you have to re book holiday I looked to rebook and it was going to cost me an extra 200 pounds I honestly think this is a awful company and will never use them again they take your money and run so much for us all being in it together

I've been in contact with Newman's holidays after my holiday was cancelled by them due to corona virus,when i booked my holiday with Newman's i was sold the cancellation insurance which i thought protected me for any occasion!!! but when i asked for a full refund due to their cancellation they refused and told me i had to book another holiday and pay more money because they couldn't accommodate my dates ,silly me i paid the extra. i am a pensioner and i only have one holiday a year so please don't book with this company

During this terrible crisis Newmans Holiday Homes are refusing their customers refunds due to Haven Parks closure. They claim it is not their responsibility that the Government have instructed holiday park closures. This is customer financial exploitation during a national crisis. I suggest people contact the BBC Watchdog programme to expose them.

Another fantastic holiday in a Newmans caravan on Unity Farm Brean.Caravan was excellent and the staff are so friendly and helpful.Will be going back again next year.Thank you Newmans