Room we booked was in poor state, wooden window frames, no heating working, bathroom fan not working, our pillows we slept with were disgusting, the room was fousty. The larger in REDS was gone off when approached staff they said it was fine but clearly not as few people said same it was off. Apart from the room the staff was lovely, the restaurants were fab food was stunning. Plenty things to do with activities for adults and kids to do.

great entertainment. went to butlins minehead the chalet was disgusting bathroom was filthy,stains on carpet,curtains and pillows,dust everywhere a monkey could of done a better job cleaning it.All that money people pay and you cant even update the chalets,there was paint coming off walls the windows wouldn't open properly it felt like we was staying in a abandoned place. my car was damaged in the car park and no one left a note so me and my daughter had to pull over on the hard shoulder on the motorway because they had hit it that hard they made a big bulge in my tire so it took us 7 hours to get home where it only takes 2 and a half hours all you think about is MONEY and fit as many people as possible in the place DISGUSTING i won't be going again

Great staff but that where it ends. We booked a We Love the 70s Weekend for the 2nd time at Butlins Minehead Our booking indicated Silver Accommodation so we were looking forward to slightly upgraded accommodation. On the day this was changed to Comfort which apparently included refurbished Standard 3 bed apartments. Well that seems to consist of a lick of paint and removal of anything on the walls. This feels like a misrepresentation. On the subject of accommodation itself it was clearly not properly cleaned. Found a baby's bottle and biro in the bunk room and a tag from clothing in the twin. There was a blown bulb and a seriously damaged coffee table. Very unsafe for families with children. Even I snagged my clothes on it. Butlins also need to work on property allocation. We were in the apartment when we heard a large group arrive shouting we have A C and D when we had B (example) Our worst fears were realised. We had banging on our windows at all hours and the paper thin walls between 2 of our bedrooms and presumably their lounge was unable to tone down their shouting and radio blaring. This continued until 3AM is and restarted at 7AM. Virtually No sleep was had by most of our party .2 returned home on the Saturday morning. The rest were thankfully moved later but it ruined our holiday. Other major changes since our previous visit was the priority extra. Previously you were able to pay to queue jump but now it is separate VIP areas with a separate bar. This has resulted in huge queues in the regular bar and an inability to even get a seat let alone a table in the general area unless you arrive early and stay put whilst tables lie empty in the VIP area. We couldn't even get a seat on the Sunday afternoon. We submitted a complaint and Butlibs response was to offera good price on a future break. Nit even a refund on the dining package for those who left. It was their choice to Hugo home so tough pretty much sums it up

We arrived at our accommodation, the toilet was blocked and the bathroom flooded. The entertainment is the same every year, same old bands After the night of the lousy entertainment, we purchased supper and we were charged £15 for fish & chip, burger king charged my friend £14. Prices for drinks vary between £6 & £7 each. I would definitely not recommend booking a holiday here.

We stayed here for a U7s rugby tournament and while it was really well organised and the children had a wonderful time our accommodation was average (despite paying for a 'gold' apartment). Added to this the mini rugby pitches were situated right next to some very dilapidated accommodation (that actually looked derelict) but it transpired people (Butlin's staff?) were living there. There were old mattresses, abandoned mobile homes, rubbish etc all over the place and I felt embarrassed to be staying somewhere where there were obviously double standards. While advertising what a fantastic place and then to see how the staff are treated. I really hope I'm wrong but feel awful that we gave money to a company that appear to be not care about the people who work for them.

We stayed for a 4 nights originally and we were very pleased, we had a silver bungalow. We then stayed on for a few more nights and we're moved to a silver twin room. As soon as you walked in there was a ridiculous smell of bleach, the room was freezing to. After the smell had gone then came the damp smell that they attempted to cover up, everything is covered in dust and as an asthmatic I was not pleased. Very disappointed and I will 100% not be returning!!!!

Stayed at minehead from mon to fri last week very disappointed the silver bungalow that we stayed in was in very poor condition missing items included cutlery glasses ironing board just to name afew but so called cleaning disgusting .as we arrived there was aerson checking it that it was passed for us to move in so we know that it had been checked . Dust everywhere but what the worst thing found were empty bottles and cans under sofas and dirt down sides of sofas needless to say after being customers for years we will not return again mostly for cleanliness and seagulls nesting on roofs that screech day and night and red coats that are so po faced and miserable that during our stay only two e en bothered to answer good morning billy butlin would turn in his grave at their demeanour.

Went to minehead butlins last year to watch wwe after friends kept saying how great it was and raving about the premium dining which was really good.After last year we were really disappointed this time with the new dining The deck the food was terrible the standard of the food has dropped we did not have one hot meal it was constantly running out.frozen bread rolls were on offer at one sitting.The only reason we would go to butlins is to watch wwe for the children.

Firstly on arrival staff at check in great on getting to apartment only way I can describe it was outdated dirty cramp and unsafe rail outside chalet was unsafe towel being only 1in there looked like last guest had wiped feet on it windiws dirty food ok but sloppy rice was so stodgy stuck to spoon foreign workers rude and arrogant entertainment great except mày I suggest air conditioning if not for guests for the poor staff expected to work in conditions to hot swimming pool ok well manned but green slide very dangerous my daughter is covered in cuts and bruises from it plus witnessed lifeguard Gavin's to dive in to get to people who struggled to breathe after shooting out bottom and shuts at a ridiculous time of 5 pm will not be recommending to friends as needs updating ESP apartments not value for money

We just booked a fmaily holiday for 5 with my daughter and her 4 year old son. Also took my 15 month old grandson Very disappointed in entertain,ent for young children. Nothing catered for under 2's. There was Bob the Builder fun fair but he could only go on 3 things and they wouldn't let his 13 year old uncle to take him on so missed out on some rides The skyline stage shows were great for 5 - 9 years old's but under 2 'sget bored and could wander off. Nursery was £6 for 2 hour session so never bothered. We had to end up paying £1 per ride inthe arcade to entertain him My 13 year old son came down with sickness and diarhoea day before we were due to leave - many people had it but no compensation. My daughter left a day early as her bedroom had a flood from another chalet behind us who had left their taps running, so she and her 4 year old came down with a bad cold and cough so went home. Butlins suctioned and put dehumudifier in as no other chalets available but she left before then Most staff were foreign. Ocean Drive restaurant was oka but a bit of a free for all - food fine most days but same food daily mostly though a choice of about 6-7 dishes my opinion, entertainment good for adults and older children though lot of singing - a few good acts, comedy,derren brown type and mainly tribute acts quite expensive given basic chalets - we paid over £900 for silver rooms half board too many people and no chance of getting a venue seat unless you queue up an hour before doors open in the rain lots of money spent on top - may go back to hoburne in paignton next year - sorry butlins minhead was a disappointment

Having read some less than enthusiastic reviews (after having booked!) my husband and I, both in our late 70's, travelled in fear and apprehension. From the time we arrived, all staff were friendly and helpful. Our rooms and bed were spotlessly clean and comfortable, the food was very well prepared, plentiful and with loads of choice. The site itself was well maintained and clean - not once did we see any rubbish lying around. The entertainment looked inviting but we chose to take a walk after our evening meal then spend the rest of the evening quietly in our room. Unfortunately there was only one comfortable chair and a stool. We would have appreciated a second bucket chair. On arrival, one of the heaters was not working. However, this was attended to within half an hour of reporting it. A few more signposts would have been helpful as the plan, though clear, was not easy to see in the dark evenings and without reading glasses (for those of us who need them). The thing that disturbed us most was the greed of some of the guests who piled their plates with food then left much of it on their plates. There was absolutely no need of this as everyone was free to return to the food stations in the food court as many times as they wished. Having never been keen on the idea of a holiday at Butlins, we are now smitten and have already booked for next year! THANK YOU BUTLINS!

we have just come back from minehead and i and my family would like to say a what a great time we had you have great staff i unfortuatly had to be taken to hosptial and you aranged for me to get back via a member of staff the staff looked after my two grandaughters whilt the paramedic checked me over and nothig was to much trouble word are not enough for your kindness the staff who attended to me were kindness it self words are not enough THANK YOU and we will be back next year

I absolutely love Butlins Minehead. Its got stuff for all ages like rides entertainment and food ect. I would suggest silver accomidation with half board . No cooking or cleaning just having fun on your holiday . For children there are lots of characters , shows and even Bob the Builders yard which is a sheltered place full of rides for children under 6 years old. Also the tent with most activities are in the skyline pavillion .

just spent 5 days at butlins minehead and was very disappointed. My daughters aged 4 and 2 loved it. the entertainment was great for them. The silver accomadation however was very bad. we had stains on all of the bedding but i took are own which was lucky. The shower leaked and left the bathroom flooded, the curtains were dirty, the tv would work and we had ANTS. When i complained the staff were very relaxed about it and just sent someone round to spray the room. When i questioned their relaxed attitude they said the Ants are very common and it happens alot. while there we met another family who had ants also. I am a smoker but i would have expected smoking areas around the park but there was not, resulting in cig buds everywhere. Overall the kids loved it and had a fantastic time but we won't be rushing back anytime soon. Butlins needs a complete refub and clean up.

Me and my family have gone to butlins 3 years in a row and twice we have been we have had no problems but the very last time we ending up leaving a day early. We had a silver apartment and realised that we had a old stroller pram under our bed (main bedroom) with a empty box for a new one, in the living room was smashed glass under the sofa, and in the kitchen cupboard was a glass half full of cigarette butts, so the cleaning side of things is definatly not great. the kids on day 4 (there for 7 nights) the children both got ill with a bug. so pretty much not the holiday we expected