written by ALT123466 on 21/07/2020
We had planned to have a stripper for my friends Hen do to make it extra special! Due to covid-19 we were not able to travel to her hen do and we have rescheduled it for next year in the UK. Their communication has been terrible. We’ve paid £325.00 and they will not accommodate us at all. We were happy to have the Stripper moved to the Kent location but they were not flexible at all and only gave us two locations which do not suit us. In that case they should’ve offered us a refund as we are not getting the service we asked for! During these times you would they they may be a bit more flexible with the locations. I would never recommend this company to anyone! Shame on you for not being professional!!!!!!!
written by Faye1989 on 21/07/2020
Worst company I've EVER dealt with! We was meant to be on my best friends Hendo on June 19th in Malta and had a stripper to celebrate, the company are now ignoring all my emails and putting their out of office on! They owe us £325 which compared to other people is nothing! However have completely disregarded a refund offering a credit note for Brighton or London, which is not acceptable! We have had to move the new hen do to Kent and I even would have been happy to just move to Kent however they told me this wasn't possible only Brighton or London?! In that case I need a refund!!!! Please never use this company! They couldn't care less and are basically using everyone's money as a loan! DO THE HONOURABLE THING AND GIVE EVERYONE THEIR MONEY BACK!! YOU ARE A DISGRACE!!!
written by on 11/06/2020
WORST COMPANY EVER! WONT REFUND ME! HAVENT OFFERED ME A VOUCHER! NOT ANSWERING EMAILS! NOT ANSWERING PHONE CALLS! TAKE NOTE EVERYONE DO NOT EVER USE THIS COMPANY! COMPLETELY UNORGANISED! THEY TAKE YOUR MONEY AND RUN!!!!!!!!!!!!!!!!!
written by tahsinzeki on 17/03/2020
Was supposed to go on a stag do April 3rd but due to covid-19 this cant be done. And maximise is refusing to give refunds for bookings that cant be fulfilled only re books which is not acceptable. They have over £2000 of our money and say they cant afford to give it back to us. This is disgusting behaviour! DO NOT BOOK AS ITS NOT A GUARANTEED WEEKEND AWAY AND YOU WILL LOSE YOUR MONEY
Written on: 28/03/2020
We're in the same situation but it's £3,500 for us. Their terms and conditions stated that if they had to cancel a full refund would be given. As if the so to be brides don't have enough on their plates with having to rearrange their weddings without this! It's a joke!!
written by Gary148 on 28/01/2020
Just returned from what can be only be described as one of the best weekends! My stag do in Prague was incredible. Everything was so well organised, I decided on shooting and a bar crawl, the apartments were right where we needed to be and our guide was great. She kept us all together and made sure we had no problem getting into various bars, clubs and the lap club we went to was one of the best. Thanks to the person I dealt with for organising it all!
written by McCain378 on 22/05/2018
Very disappointed with this company. Their customer service was extremely poor. Basic information like the name of the hotel we were staying in were kept from us until days before we departed. The trip itself did not reflect the package we booked nor the price we paid. When we arrived at the restaurant (which we had been told was booked) we were almost turned away because they had no record of our booking. Luckily we had printed an email of the booking from Maximise but we had to wait a long time for our food. The quality of the food was also very disappointing. Any of the bars we had been told had reserved areas for us disappointed too with one bar saying they don't take reservations. Very bad experience.
written by AlexBarGirl on 19/08/2016
We went to Bernidorm for my friends hen party. Maximise took charge of the accommodation and organised a really fun night with a naked butler! The whole weekend was really nice and she was really helpful in pandering to all all our requests during booking and right up until the moment we went. We only had 1 small issue in Benidorm which wasn't Maximises fault and they still managed to fix it and really looked after us. I would definitely recommend Maximise!
written by on 29/08/2015
Went to Bristol for my sisters hen do and what an amazing weekend we had. The dance class was brilliant, we learnt the moves to perform at the wedding! Cocktail making was a good laugh for all of the girls. I would definitely recommend maximise as it took away a lot of the hassle from the girls especially getting everyone to pay! We priced the weekend on our own and maximise managed to get us a better deal.
written by TheHodge on 27/08/2015
This is the second time I have used Maximise. I had seen some reviews on this site but then looked at trust pilot reviews and contacted some of them via facebook to check all cosher! I don't believe the reviews on here as Maximise have been superb throughout. From the time your amazing (and cute) rep met us at airport to the time she took us back to airport on Sunday, everything was awesome! Two great nights out where rep took us to some great bars! Then the Firearm Shooting on Saturday was superb! Would definitely go back. I also really liked the online bit where I could invite guys and they could pay online themselves - saved me a lot of hassle. Guys liked the fact they could pay in installments if they wanted. Thanks to the person I dealt with at Maximise for help with the weekend. Currently planning another weekend! I would recommend Maximise and Budapest!
written by anonstalbans on 19/08/2015
Back in May I attended a hen do weekend organised by Maximise. When we arrived at a bar in London to do cocktail making the bar was closed! So after retreating to a pub to wait to hear back from them we then got shipped to another cocktail bar last minute which was rushed and hardly any of us got to make cocktails and not getting the dinner we were promised. The hen was very upset. The staff were appalling when dealing with this. When we finally got through to the cocktail bar they informed us that someone had attended the cocktail making under our name however apparently there was no reservation. The cocktail bar were very helpful but Maximise refused to be responsible for their mistake!! They refused to give us a refund for the cocktail making and we had to push over a number of emails to get reimbursed for the cabs to take us to another cocktail bar after THEY messed it up. The cocktail bar also informed us that they returned the money to the company for the cocktail making yet they still refuse to refund us. Disgusting! Do not ever use them. Call cocktail bars directly.
written by Marisa367 on 21/05/2015
I thought that organising the hen do through Maximise would have given us a smooth and hassle free day, unfortunately I was sorely let down. When we arrived at the hotel in Swindon to check in the hotel staff could not find us, turns out that none of the rooms were booked under my name (the organiser). When we went for our spa treatments we were registered as being booked in, however none of our treatment options had been given to the staff. 3 members of our group were only coming for the day and not staying over night, but they had trouble getting into the spa despite the fact they had paid. At dinner 9 of us had paid for a 3 course dinner, but the hotel tried to give us the full bill, then we were told that we only had £17.50 allocated per head (this was not stated anywhere by Maximise or by the hotel staff), and then that only 6 of us had paid as again the 3 not staying the night had not been registered as eating. Finally we were given a room for the butler in the buff to entertain us, but there were no curtains in the room, prompting a complaint from a hotel guest who was not happy at seeing everything through the window. Overall the day was full of errors thanks to the communication between the Maximise team and the Village Hotel in Swindon. It would have been better organised to have cut you out and arranged the day myself.
written by ejgladstone on 28/02/2014
I organised a hen weekend to Ibiza for my best friend. There were 12 of us in total and initially I didn't know where to start as far as organising it. I found Maximise to be very knowledgeable about all the options on offer and really helpful in advising what was best for us to do in the time we had. The prices were great... can't imagine we could have done it cheaper any other way. Transport was good, accommodation great and nightlife excellent! We all had a fab weekend and would recommend this company to anyone who wanted to organise a hen weekend. They were reliable, helpful and great value for money.
written by on 01/07/2013
Just completed a fab Hen weekend - however wasnt down to maximise! Found there staff abrupt, rude & very unhelpful. Sadly didnt realise the accomodation & activities we took part in could have been booked as a package through the accomodation! So make sure you trawl then net as much as you can! as we merely dealt with maximise as a middle man which was pointless & no doubt made the price considerably dearer! Make sure you do your research guys & girls! On the plus side did allow people to pay them indiviudally and they did the chasing but other than that no other bonus!
Written on: 20/02/2014
Hi there,
Though we appreciate your feedback, we would in fact suggest that the price had you have booked through the accommodation would have been the same as booking through us. Many venues offer their own packages, but they purposefully price them the same as tour operators, so as not to discourage tour operators from booking their venues.
We are glad you liked our online payment system and our payment chasing, we designed both features to make the often tricky process of collecting payments from friends easier.
Best wishes
The Maximise Team
written by JoeMuzza on 23/02/2013
We have just returned from a hen weekend in Nottingham. Don't normally take time to do reviews but organising these things can be a pain! But these guys made it easier. The online payment bit for the guys and my online area to send invites etc. was brilliant. Everything on weekend was great. If you are planning a weekend but don't want to do much work then would recommend taking a look at them.
written by Mrs.JKBean on 12/11/2012
Booked the York Thriller Hen night for a group of 20 people for Aug bank Holiday. Decided to use a company instead of arranging myself to save the hassle and chasing for money. The company where prompt, helpful, Friendly and the website and booking area easy to use and navigate. A week or so before the date, i was sent a full run down of events; timings / venues / what came with our package, which i sent out to the group. On the day, we set off for the venue, at the time stated in the info given (1 o'clock). A group of 20 people is not easy to navigate at the best of times, so it was no easy feat to get us all there on time. On arrival at the venue, i was told that we had been booked in for 3pm - not 1pm. After frantic phone calls to get hold of someone, we were told there had been a mix up on their part, and althou our info said 1pm - the time of the dance was booked for 3pm. We were told to go and wait in a bar until 3pm. This messed up the rest of the days plans - and i had to cancel other parts of the hen do, and ask the group to fork out for drinks - at this point i couldnt cancel the whole thing, since alot of the group had travelled a long way to get to York. At 3pm, we went back to the venue - which would've suited 20 people sat down - not dancing around. We learnt the dance, the instructor said sorry 'but it wasnt her fault' for the time mix up. Again, we went ahead with the day, deciding to sort it out with maximise at a later date. About a week later, my sister got in touch with Maximise to explain our situation, and was emailed by a guy called [name removed] - who was disgustingly rude to her - saying we didnt have our facts right, it wasnt his fault, and if we were unhappy at the time, we shouldve cancelled there and then and got our money back. His response was 'You cant enjoy a booking and then ask for a refund'. We never asked for a refund - just a dialog on what went wrong. About a week passed of emails between me and [name removed], eventually him accepting fault (due to the contract i signed with them), and insisting i contact no one but himself to sort out any concerns, when i said i would deal with all the parties involved personally. Amongst the info at the start of the booking, I had been told i would receive a 'bottle of bubbly for the bride'.. when i said i hadnt received this, i was told i was lying and at no point would they offer such a thing (!). After sending [name removed] the info stating this, he said 'this is supposed to be next years offer, and as a gesture of good will, we will send you this now'. Still not received it. Still no emails back in response asking where it has gone, apart from 'we assure you, we sent it'. We learnt the dance, in a cramped, unsuitable venue at a time not agreed to, or paid for, originally - and i have been treated like scum ever since when trying to deal with the company. I looked like a fool on the day, insisting it was 1 o'clock, then arriving to find it was 3 - I paid a professionally company to organise this for me to ensure I didnt mess it up. What annoys me the most, is I can understand mix ups - and i was willing to accept a new time, in an unsuitable venue for the sake of the enjoyment of the others - wud you cancel it last min?! BUT totally off the bat, before [name removed] even had chance to hear us out, he treated us with utter disdain and dis-respect and even now, 3 weeks after the wedding im still trying to sort this out. This company DO NOT care about customer service once they have your money. Us them and pray it all goes to plan.
written by misskt on 23/05/2011
Went to my cousins Hen weekend in Bournemouth last weekend and it was fantastic!! The hotel was amazing, much better than expected and right on the beach!! Maximise arranged the weekend so there were no problems at all!! Will definitely book with them again!
written by on 12/05/2011
Paintballing weekend in Edinburgh
Hi, just wanted to say how amazing this weekend has been. Everything has been so well organised, we havent had to wait for pick ups and everything was ready and waiting. We had such a fun time paintballing and the appartments were just pefect. The free hen gift pack was a lovely touch. Id definitely recommend your company to friends. Thank u again, Katy Leeds
written by on 09/05/2011
Maximise sorted my brothers stag do in Edinburgh and they were spot on, cheap but yet the apartments were quality, no hassle when dealing with them unlike other stag co's i dealt with spewing out speil etc. Would well recommend em
written by on 14/07/2010
We have just come back from a weekend in Nottingham. Hotel was really lovely and the cocktail making was fantastic. It is such a shame the good parts were overlooked by the bad. We went out on the Saturday night and turned up at the river boat cruise, our paperwork said a huge boat with 2 dancefloors, inclusive drink and food plus DJ. We went to the boat and they said we were on the boat next door, which to be fair looked more like a shed on water. Their was no upper deck to stand outside and the dancefloor was 2m by 1m. All drinks were charged for and to top it off they ran out of beer and their was not enough food for everyone, plus the vegetarians had nothing prepared for them either. The next day we went to leave and our forms say that parking was on average £8 for the weekend if we stayed in a certain car park, we asked the hotel and they had no idea what we were talking about, the price of the car park was £29. Apparently we were told the wrong car park on the form. All in all you would be better off organising something yourself then using this company, seeing the hen cry is not an experience I would want anyone to go through. Such a poor service.
written by layher on 09/07/2008
organised a stag do to Leeds with Maximise, had a great time, very professional highly recommended, stag got a free place and got a good price for what we had. will book again with them
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Tor1Ab's Response to tahsinzeki's Review
Written on: 28/03/2020
We're in the same situation but it's £3,500 for us. Their terms and conditions stated that if they had to cancel a full refund would be given. As if the so to be brides don't have enough on their plates with having to rearrange their weddings without this! It's a joke!!
Tahsinzeki's reply to Tor1Ab's Comment
Written on: 28/03/2020
Yeah it also states that if there is a health and safety risk they will also cancel to which it is a health and safety. And then they have the cheek to say you can re arrange between September and December. We will take the case to a small claims court if we dont get a refund. Good luck with everything