Do not book anything through ChilliSauce!

Chillisauce Stag Weekends and Hen Nights www.chillisauce.com
★★★☆☆
3.4
63.0% of users recommend this
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Alec1963's review of Chillisauce Stag Weekends and Hen Nights www.chillisauce.com

“Do not book anything through ChilliSauce!”

★☆☆☆☆

written by Alec1963 on 08/07/2015

We booked a Hen weekend in Liverpool and to be honest from the start of booking the weekend we have had issues with way it has all been dealt with. Originally we were supposed to be staying in a 4 star boutique hotel in Liverpool however after I had paid the deposit over the phone I had a phone call back a few minutes later to say it was fully booked. I was told we could be booked into another hotel for the same price, which was a Travelodge. As you can imagine to be moved from a 4 star boutique hotel to a Travelodge was a let-down but we decided to go ahead with the booking for the same price. I was then informed that breakfast was not included at the Travelodge but it was included at the original boutique hotel. I was told that we would have to pay £9 extra per person to include breakfast at the Travelodge. However while we were there the breakfast at the Travelodge only cost £4.95 so not sure why they wanted us to pay an extra £9?

When we all met for breakfast on the Sunday morning of the hen weekend we were shocked not only to find out that it wasn't a buffet or hot breakfast, which we were not informed of but we were also informed that breakfast was also not included on our booking.

I had emails, booking confirmations and itinerary details printed out that state our hotel accommodation included breakfast. I showed these to the guy behind the reception desk and he said that there was no mention of breakfast on the booking they had received from ChilliSauce and that he would not be able to help us.

I rang the emergency number that I was given for Chillisauce which just kept ringing out (poor customer service.) Can you imagine how I embarrassed I felt letting down 12 other people who were all expecting breakfast at the hotel? This is not what you want to hear after a night out!
I sent a complaint email on Monday about the above, it is now Wednesday and I have not received an apology or a reply, just sums up the company to me really! The way the whole situation was dealt with was unprofessional.
I will not be using this company again and will definitely not be recommending you to anybody, not only did you let me down but you also let down 12 other girls. We used a company called Hen Heaven last year who we had no issues with at all, we will be using them again if another Hen Weekend comes up!

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