InvGate has developed the ultimate enterprise IT Management Software. Our ITSM framework allows organizations to gain insights about their IT infrastructure, improve system uptime, reduce operational costs and ensure regulatory compliance. We inspire ourselves from consumer Web technologies and social networks to apply the same usability principles to make the best, easy to manage ITIL Service Desk and IT Asset Management Software. If your looking for innovative, next generation, Help Desk / IT Service Management (ITSM), then take a look at InvGate Service Desk, we create some unique features like : Gamification : The Gamification features in Service Desk provide the framework for an IT Manager to reward and motivate staff with virtual or tangible incentives that are awarded for completing support oriented tasks. These incentives are awarded to an individual or group on completing tasks, or Quests, that contribute to the overall operational success of the group. Analytics : InvGate Service Desk’s analytics and custom reporting tools use a newer approach: interactive, multidimensional OLAP business analytics. By just clicking with your mouse, you can define: What do you want to see? How do you want to see it? Because information is displayed immediately, you can then modify the report to drill down and get more details, add more information or perform automatic filtering with just a click. All visualizations are interactive, which is essential to give you the visibility you need to drive process improvement in your service desk.