Awful

I brought a Brazilian keratin treatment from groupon and was excited to get it done as I've heard some fantastic reviews. First of all when booking the appointment on the phone I found the receptionist very rude with no customer service skills, however as I had already purchased the voucher for £50. I needed to use it so was hoping it would be fine once I'm there. The hair stylist was polite to me however she was there with her baby sitting in her push chair for over 2 hours just facing and watching me. She was doing my hair aswel as looking after her very young child extremely unprofessional and uncomfortable to watch. The manager also came in at one point and did not even greet me or offer me a drink or anything. Also the beauty therapist that was there sat gossiping with the barber and many of his friends about inappropriate things. An extremely unprofessional place of business.

As for the hair treatment it was very bad. The hair stylist did spend 2 hours on my hair but I have no idea what she was doing as the keratin treatment did not work it was just like getting a wash and blow dry and I left with my hair quite frizzy I get it straighter just washing and blow drying it myself. I would never go here again a waste of money and time no matter how much you pay on groupon it is just not worth it.