Service given

Health On-Line www.health-on-line.co.uk
★★★★☆
3.8
From 558 reviews
73.0% of users recommend this

  • Customer service

  • Value For Money

184MacKay's review of Health On-Line www.health-on-line.co.uk

“Service given”

★★☆☆☆

written by 184MacKay on 11/11/2017

I waited almost 20 minutes to get to talk to anyone about the following:
I had reported that they had not paid the bill for an appointment I had on 10th October although they had told me they would pay it in full as they had mishandled the case. That was about 3 weeks ago and I had a letter from the Surgeon saying they STILL had not been paid so I rang (and had this very long wait) only to be told that they would pay it next week. It is almost unbelievable that for the huge subscription I pay for just one person, it can take this long to settle the accounts. I have written to the surgeon to explain that it was not my fault that they had not been paid and that I was very sorry. Why for huge subscriptions cannot you both answer the telephone and also pay the bills within days of receiving them.
If I knew of a better Health Insurer I would move - as I am thoroughly fed up with the service you give and the speed with which you answer (or don't0 TELEPHONES OR LETTERS.

  • Customer service

  • Value For Money

write a review

Customer-Care's Comment

Written on: 11/11/2017

Thank you for taking the time to share your review with us, we are really sorry to read about the service you have experienced and the delays that have been encountered, please accept our sincere apologies for any inconvenience this may have caused you.

We would love to speak with you so we can find out what has happened. We are always looking to improve our service that we offer and we appreciate how disappointed you must feel, apologies again. Unfortunately, we are unable to trace your policy details online, therefore we would be grateful if you could kindly contact us by email, using the words 'REVIEW CENTRE' as the subject line of your email, and one of our Customer Care Consultants will be in touch as soon as possible.

Thank you for being a loyal customer and we look forward to speaking with you again soon. Your feedback is really appreciated, apologies again.

Kind regards,
The Health-on-Line Team

Reply to this comment
Was this review helpful? 0 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!