Spargo, Brentwood Reviews

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Spargo, Brentwood
★★★★☆
3.7
74.0% of users recommend this
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Latest Reviews

“I always feel trepidation”

★★★★★

written by jackie4a on 19/03/2013

I have always felt a bit of trepidation when having my hair cut, especially as I have become older. Entering a salon which is usually the domain of the young, and sometimes bizare can be quite daunting, and although I am only 53, the last time I visited a salon 2 years ago I could not wait to get out. I felt I was totally out of control of what I wanted, and walked out, only to run home and burst into tears, not only at what my hair looked like, but the money I could ill afford to waste. So [name removed] had a bit of a challenge with me,what can I say, she rose to the challenge above and beyond, from the moment I walked in I felt comfortable, my wishes were listened to, and my hair was great, [name removed] made me feel comfortable throughout the whole experience, she ensured what she was doing was what I wanted, and advised me if she felt a slight change would suit me better, and she was of course right. I would highly recomend this salon, and I will be going back myself. Thankyou Spargo.

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“TOTES AMAZE SALON!!!!!!”

★★★★★

written by LucyTexeira on 07/01/2013

Spargo is the best hairdressers i've ever been too! Excellent colourists took me from BLACK to BLONDE in a healthy and reasonable way!!! Absoloutely loved it! :) Really friendly and polite staff always make you feel welcome!

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“1st class salon”

★★★★★

written by DebbieCollard on 04/01/2013

Have been using Spargos now for quite a while now on a recommendation from a friend and I cannot fault them. This is most definately a salon that puts their customers first. The staff are 1st class and you can see that customer service Is a priority . If you are not happy with your current hairdressers give them a try you will not be disappointed, This salon has a very friendly ,welcoming atmosphere with very professional staff, and serve up a great cup of coffee. Well done as. good customer service Is not always easy to find. Debbie.

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“Amaze”

★★★★★

written by on 04/01/2013

I can not believe the last review on this page I've been going to this salon for 5 yrs now and have never been disappointed, the staff are always accommodating and I've never stuck to going to one salon as everywhere used to go had a bitchy atmosphere, at spargo I know most of the staffs name and they all chat to me when I go in, I love spargo and would recommend anyone to go I have a great time getting away from the kids and being relaxed x

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“unbelivable”

★☆☆☆☆

written by on 28/12/2012

Never again will i book this salon! terrible colour, spent over 4 hours in the chair and came out looking ginger instead of blonde & i am a blonde !!!,didnt really realise how terrible the colour was as had my hair extensions fitted in around the style, had to go back after christmas salon holidays to have it re done colour, they wanted to charge me again for certain services even though i had endured the wrong colour and had to remove my extensions on christmas eve after i realised the contrast was to diffrent then they wanted extra money for a blow dry on the re colour, and would not place my extensions in to give me what i had originaly booked & paid for!!! DISGUSTED with the staff whispering and making me uncomfortable as had to have it re done due to there mistake!! GOD HELP ANY OTHERS WHO ARENT HAPPY; GUESS THATS WHY THEY HAVE SO MANY OFFERS ON TO KEEP BUSY AFTER LOSING CUSTOMERS WHO DONT GO BACK AND GO ELSE WHERE!! ON THE WHOLE DONT DO IT !!

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Spargo's Comment

Written on: 04/01/2013

It deeply sadden's me as the owner of Spargo to read a review like this, and as the owner i'm sorry you feel this way.
As you well know you are naturally a Red head and I admit that not enough high lights were applied on your first colour, but we were happy to re colour it for you free of charge with no other costs on that day, and you were more than happy when you left after the re colour, so i feel that your comments are unjust.
With regard to staff members talking about you, i said that it would be dealt with and it was.
It turned out that they were not talking about you but another matter, however they were still reprimanded as they should not be standing talking in the salon.
I'm sorry that you felt that they were talking about you.
It is our intention to create an atmosphere that makes our clients feel comfortable, which 2000 regular clients seem happy with.
Again i apologise for any genuine ways in which the salon did not serve you properly.

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“The Best of the bunch”

★★★★★

written by on 05/10/2012

I have been going to Spargos since Red started working there and he's been cutting my hair for about ten years. I'm often complemented and asked where I have had it done. He's a very talented, creative stylist and I would highly recommend him. There are now tons of hairdressers in Brentwood and Spargos probably isn't the poshest looking, but it's clean and spacious enough and and the staff are very friendly and helpful. If you want a quality stylish cut, then this is the place to go.

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“Always happy”

★★★★☆

written by Posh1967 on 30/01/2012

Always look forward to my couple of hours of being pampered at Spargo. Coat is taken the minute you walk in the door, drinks offered and then shown by the stylist straight to your seat in the salon. Never kept waiting which is a huge bonus given how hectic life is. The stylist always spends time talking to you first and has a wealth of knowledge re colour and styling, I am never disappointed.

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“The best in Brentwood”

★★★★★

written by sewellcl on 27/01/2012

I have been going to Spargo for years and would never go anywhere else. Brilliant staff, friendly, welcoming and helpful. Although Toni usually cuts my hair (she is great), when she has not been available I have booked with Ian, Stacey, Red and others. Whilst it is always a little daunting when your regular hairdresser is not available, not so at Spargo. I have never come out less than really happy. My three daughters also use Spargo, so a bit of a family tradition.

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“Best hairdressers I've ever been to!”

★★★★★

written by poulds14 on 21/01/2012

Fantastic hairdressers, friendly staff who make you feel welcome. You really feel valued as a customer. I have been having my hair done by Ian the owner before he opened Spargo's and I would not go anywhere else, as I know I can trust him to do my colour and cut and his staff ensure that whilst you are there you have a great experience by ensuring you have a drink, magazines to read and then they spoil you with a wonderful head massage. If you are struggling to find a hairdressers you like , you should definitely go to 'Spargo's' because you will not be disappointed :-)

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“The only hairdressers that I will go to....”

★★★★★

written by angela_w on 14/01/2012

After trying several Brentwood High Street hairdressers, I have been going to visit Kate at Spargo regularly for about 4 years now. Kate is really helpful with her practical style tips and hints, and has a real passion for hair. She always gives me amazing advice and I completely trust her with my hair, I let her do what she thinks is best. I always receive compliments about my latest hair style and even when I have been too busy to fit in time for a haircut, the style grows well. 4 Following my recommendation, friends of mine also go to Spargo and are regulars too. I also like Spargo's appointment text reminder which is free and automatic, so I never miss my appointment and can reschedule in good time, if needs be. I also like the after work hours service for convenience and good availability.

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“At last someone can dry my hair properly”

★★★★★

written by Janbags on 08/11/2011

Im 58 years old so, as you can imagine, have been to a few hairdressers in my time. Ian, the owner, since taking over the salon has ALWAYS been welcoming and careing to me (and other customers). All the stylists are professional and up-to-date with the latest trends. I'm always happy with the way Amy colours my hair which is quite long and thick. Drying my hair has always seemed to be a problem for stylist but Amy has proved to be the ONLY hairdresser I have ever had who can actually dry my hair perfectly - well done girl. The salon doesn't have the most stylish of surroundings but thats reflected in the prices charged plus the staff are charming and friendly, know what they are doing and are always welcoming and, for me, that is far more important than poncey/plush surroundings, aggressive staff, a naff hairstyle and a fat bill at the end of it. Please don't change SPARGO. p.s. I like the coffee/drink selection too.

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“Wow, great haircut and friendly atmosphere”

★★★★★

written by Junendan on 18/10/2011

For years I've have been searching for a hairdresser and after talking to a friend I was recommended Red at Spargo. The staff are always friendly and helpful. I am made to look and feel a million dollars by the time I leave. I drive past lots of other salons just to go to spargo. I also love that they send me a reminder text when my appointment is due which is really handy when you have a busy life! Why would I want to go anywhere else?

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“Brilliant Salon - I'll be going back!”

★★★★☆

written by SianAston on 16/10/2011

I have only been once to Spargo but I am definetley going back within the next week. They're sooooooo friendly there and everything is so clean and glamorous looking! I was offered a comfortable chair and a beverage straight away and my appointment was straight forward with good conversation throughout. Value for money is brilliant here, I'd recommend to EVERYONE!!

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“Fantastic!”

★★★★☆

written by juliek on 11/10/2011

I have been going to Spargo for years, and never come out disappointed. I trust Toni's advice and suggestions without question, and her cut and colours are brilliant. The whole team are friendly and attentive, and it's a fun and relaxed atmosphere - I hope I never have to go anywhere else! :)

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“Keep going back”

★★★★☆

written by crazyhaylo on 11/10/2011

I have gone out of my way to travel to this salon for years now. They make you feel very relaxed and welcome. I love the reward system they do and although I normally get to the till and think how much my hair always looks fab so I keep returning. Considering I have paid nearly as much else where when unable to get an appointment here and thought what a waste of money because Ive hated it. Thanks Spargo.

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“Value for money, friendly and personal”

★★★★★

written by HappyClient on 11/07/2011

I have been a regular client at Spargo for years, infact i used to go there when they had a previous owner and i have never had any problems whatsoever and always walked out happy. I could give them nothing but praise and after reading the previous review, why would you leave it 3 years to complain?? Anyway, I have recommened Spargo to my friends and they say the same as me. 5 STARS SPARGO - YOU ARE DOING EVERYTHING RIGHT!

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“Poor”

★☆☆☆☆

written by Anon8110 on 08/07/2011

I called here when looking for a wedding hair stylist. Very helpful on the phone - offered me a FREE consultation appointment to discussed what I wanted to get a quotation price, agreed. I took time off work, arrived to find no appointment had been put in the book, they managed to 'squeeze' me in. The very moody girl spent most of the time showing me pictures of what she did at Jodie marshes wedding rather than spending anytime asking what I waned. I told her what I wanted in the end (half up half down) only to be told everyone has this and she ONLY does what she thinks is best and as everyone has half up half down I should have something different.... I expressed I WANTED half up half down and she proceeded to experiment with my hair for ideas (I wasn't expecting this) and then put my hair up in it's entirety, it wasn't what I wanted and agreed with my friend who was with me, didn't suit me. However despite this, she insisted it did and the said she would post out a price for me. Post?? Why not tell me now while I was there, it's a hair style.... And one shed already just done in 15 minutes, so surely shed have a price already - not that I wanted it doing after the poor service. When I turned to leave, the receptionist took my address for the postal quote to be sent to, AND THEN proceeded to charge me £60 for my FREE consultation (which I might add they forgot to book anyhow!). I argued with them but they rudely denied anything about a free consultation. I was disgusted. The service here all round is extremely poor and I would highly recommend avoiding it. This was actually 3 years ago and to this day I am still receiving text messages from them all the time with offers. I have text them back, email and written to the shop to demand they stop contacting me, but guess what, 3 years on and I am STILL getting canvasing messages. They also kept sending me an invoice for wedding day work right up until 1 week before my wedding saying unless I pay my deposit my wedding day booking will be cancelled!!! ...considering I never booked them in the first place they were clutching at straws thinking I was going to book with them!!!? Poor poor service. Deal with at your peril! I thought they might have shaped up since it was 3 yes ago, but by reading these reviews I'll leave you to make your own mind up!

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“wowsooohappy!!”

★★★★★

written by sarahzenx on 06/07/2011

walked into the salon to be greeted by a very friendly receptionist, and a warm welcoming atmosphere. been to many hairdressers before and was made to feel like they were doing me a favour,where in this salon i felt welcome. i was booked in for a colour but wasnt sure on what i wanted as i havent had good advice in the past. the stylist was very helpful and sat down and took alot of time advising me what would suit my face shape and skin complexion. a choice was made between myself and the stylist and also the manager who was brought over to comfirm the decision and he agreed totally with the stylist, which i thought was a nice little touch as it made me feel even more confident in my own stylist. i was very impressed with the service and how lovely it was being offered a choice of drinks and magazines. having my hair washed at the basin was absolute heaven and had a real treat of a lovely relaxing head massage. the last part of the hairdressers is always daunting for me as feel pressured to buy lots of products, but spargo didnt make me feel like that. i had an excellent treatment and when my hair was cut and finished i felt AMAZING!!! thanked my stylist and happily payed the bill as was worth every penny. i walked out the salon with my head held high. will definately be going back as have never had such lovely compliments about my hair. i have found the perfect hairdressers.....Spargo Thankyou..u are FANTASTIC!!! X

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“NEVER GO HERE! DO NOT BE DAZZLED BY HOW A SALON LOOKS!”

★☆☆☆☆

written by Mossymumof4 on 27/06/2011

I had a consultation here and all seemed well. I was red wanting to go blonde. The girl who gave me my 2minute consultation explained two options to me, these being colour correction (which I knew noting about, but sounded good) or go through the orange stage. I chose the colour correction as I was assured it would not damage my hair and I would leave blonde. This is where the tale turns...After hours of treatment and finally an end product, I look in the mirror and tell the stylist who also happened to be the girl who conducted the consultation. I said "its frazzled" my only reply was to leave conditioner on for about 10 minutes after I shower. She could clearly see I was very upset with my ginger frazzled hair (very odd don't you think when I was told my hair would be blonde and it would not ruin th condition of my hair) I got to the till and they wanted to charge me so much money (im talking hundreds) for damaging my hair. The manager was rude and made me cry. I told them time and time again I hate it, they told me it was my fault for using home dye's!!! can you believe it!?! He basiclly bullied me into paying and didn't even offer to correct my horrible hair. Instead I got offered a free spa treatment somewhere. I would need more than a spa treatment to make me feel good about this really TERRIBLE hair. I am a mother of four and really wanted to feel good about myself after not long giving birth to my 4th child. I like many other mums get very upset about my appearence after childbirth, so much so I lost alot of confidence in myself. This was meant to be a new me but sadly, I feel worse. I am currently trying to have my money returned, I would like them to pay for the cost of another salon to correct there mistake's. I would like to remind you all that under the supply of goods and services act 1984 any service provider would have to supply you with reasonable CARE and SKILL. This did not happen in my case. I shall post another review,and let you all know the outcome. This way we can give Spargo the chance to redeem themselve's for making a grown woman who has confidence issue's cry, and lose even more confidence in th process. If you are looking at this spargo, I suggest you do the right thing. Also appologize for your appauling behaviour towards me.

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Guest's Response to Mossymumof4's Review

Written on: 29/06/2011

It's just me again Mossymumof4. I said I would give Spargo the chance to right their wrongs and this is whats happened so far. I had a phone call today from the Manager/owner of Spargo hair salon Brentwood. He was very apologetic for the poor sevice that I have recieved, and the fact I left the salon feeling the way I did. He has offered to correct the overall condition of my hair, and also correct the colour personally. He was lovely on the phone and simpathised with my situation. He said he will do whatever it takes to have me happy with my hair again. I have never even met him and he already has me at ease. My appointment is Thursday. I shall let you know if I leave happy. Thankyou to the Owner of Spargo for valuing my custom. See you soon.

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Guest's Response to Mossymumof4's Review

Written on: 04/07/2011

HI Mossymumof4 it was nice to meet you the other day i'm sorry it was under such circumstances i hope after the treatment we gave and the corrections we did for you on thursday that you are happy with your hair now if you have any problems our main aim is to have our clients leave happy
Ian Marshall Owner

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“I visted Spargo a few weeks ago and thought it was a...”

★★★★★

written by on 25/05/2011

I visted Spargo a few weeks ago and thought it was a lovely well run salon, with friendly staff and very welcoming. I was really pleased with my cut and my blowdry lasted days.
i ve been to a lot of salons and i think being able to blowdry is a valable skill in this industry, and especially with frizzy unruely hair that i got blessed with and believe me ive seen some awful ones. The young stylist was very knowlegable about both products and colours and made me feel really relaxed, i definatly be visiting them again soon.

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