written by Nichebwoy on 26/10/2017
XERCISE4LESS MEMBERSHIP
HARLANDS CREDIT COMPANY
CRS
My direct debit cancelled due to my bank closing down without my knowledge.harlands suddenly started sending me letters saying I owed late payment fee.I contacted my gym in which the manager said he will resolve it with head office.I waited 6 weeks and still no reply from head office.I decided to pay my late payment fee together with the 2 months that I missed in September 2017..in the same phone call I asked the advisor as I will be cancelling my membership I will call up myself and make the last month payment over the phone as I have no bank at the moment to set up my direct debit with.harlands then put wrong notes on the account and hey presto received a fee of 120 pound from their credit department because the payment of 10 pound was not made by direct debit which I I already told them why it didnt.
Just got off the phone to harlands who were so rude.did not listen.refused to put me through to a manager and terminated my phone call .I feel sick this is the worst customer service call of my life..so as it stands I do not want to be a member of this goon gym any more.They will not cancel my membership.and they insist I pay the 120 or else they will do so and so.
I am going to take this to trading standards and do the most damage possible if this does not get resolved.and if this so called fee of 120 does not get sorted.
I want my membership cancelled with immediate effect and my fraudulent charge of 120 that is applied by credit department at harlands to be squashed. If not then I will take this as far as I can ..I will dpproach trading standards..put in newspaper and write a complain on every site possible on the internet.
STAY AWAY FROM THIS GYM!!!!!
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