Pure Gym Reviews - www.puregym.com

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Latest Reviews

★★★★★

“Outstanding Instructor Camberwell Friday 9.15 Pure...”

Written on: 27/08/2017 by Theresa14 (1 review written)

Great instructor giving me the most challenging bootcamp class ever. Brought my workout up to a whole new level with fun exercises and lifting weights that I did not know I was capable of. Everyone in the class is incredibly friendly as the instructor had us working in pairs encouraging and supporting each other. This gym instructor has great attention to detail he always emphasises the need to use the proper technique with explanations of the impact and the exercises he is giving us to do… Read Full Review

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★☆☆☆☆

“PureGym Regent Street Leeds a Month on and already Bad!”

Written on: 17/07/2017 by tgNapier94 (1 review written)

One Month after opening and PureGym Regent Street is sliding down a very Slippery slope! 1, Deputy Manger who appears to not know what a 'open door policy' is? Her door is Always Closed to customers (Members) and trainers alike! Goes around rarely in the gym but when this deputy manager does its with No Polite Friendly engaging personality! 2, Trainers paid £7.50 an hours are Not Friendly and engaging anymore apart from two guys who are both Friendly, Highly professional and Qualified… Read Full Review

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★☆☆☆☆

“Unsafe Putney, poor management”

Written on: 05/05/2017 by Trevino421 (1 review written)

I was assaulted at this gym by 2 members and management allowed them to stay on as members instead of terminating their memberships as per their own gym rules. Management were very slow to investigate and had to be chased numerous times (still ongoing after 8 weeks) and the cctv coverage of the main parts of the gym is inadequate. So if personal safety is important to you go elsewhere (as I did). This was inevitable resulting from a more general problem at the gym - lack of enforcement of the… Read Full Review

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★★☆☆☆

“No hygiene at highgate”

Written on: 24/04/2017 by 240Hurley (1 review written)

The basic hygiene at highgate pure gym is overlooked, this gym does not provide sanitising spray or paper towels to wipe down equipment after usage, they do not require member to wipe down equipment after leaving it wet in sweat. There is never any toilet paper in the toilets and the sanitary bins are always overflowing its disgusting! There is no where to hang or place you water bottle when using the toilets your expected to put on the toilet floors. The manager need to take a hard look at the… Read Full Review

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★☆☆☆☆

“Pure Gym Hunslet Leeds”

Written on: 15/03/2017 by Brooksy37 (1 review written)

Been going to this gym for a year or so, now decided to leave. Made complaints to staff about the poor state of cleanliness of showers and locker room. Mold in tile grout and shower cubicles dirty with body hair, fluff and old shower bottles. Eventually they had a refurb of showers but although they are slightly better they dont get cleaned and the same issues with standards remain. Additionally the lockers appear to be damaged and not repaired more often these days. Had high hopes of this… Read Full Review

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★☆☆☆☆

“Woking puregym Rudeness staff and terrible manager”

Written on: 24/02/2017

Absolutely disgusted if you forget you pin to enter you will be taken as a intruder if not worse , manager, i cannot believe is a manager of anything , terrible you pay less but the staff not all of them are just rude , no manners is a no no , if carry on with this managers I believe will close soon… Read Full Review

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★☆☆☆☆

“Sheffield north ”

Written on: 19/02/2017 by JairoWelsh (1 review written)

Stressful experience . They keep sending me wrong pin codes and get mixed up with my old account and I get blocked out when I try to go there . And they just say sorry !!!!!! Terrible experience il cancelling from there !!!… Read Full Review

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★★★☆☆

“Leeds City Centre North going downhill fast !!”

Written on: 07/02/2017 by Moses160 (1 review written)

It was a great gym but sadly all the best instructors have left or are about to leave. Equipment is not always replaced, no weighing scales on the gym floor for about 2 year now. Inadequate drinking facility… Read Full Review

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★☆☆☆☆

“Bad management at Highgate.”

Written on: 04/01/2017 by highgate1 (1 review written)

You get what you pay for. It is impossible to book classes and they are never on time and absolutely packed so not a pleasant work out.The online system does not always work and they once blocked me for not cancelling a class when the system was not working!Not a great variety of classes and not enough to meet the demands. Poor customer service, unfriendly staff and badly managed. If you do not use the classes and just want a cheap place to use the equipment and do not care about customer… Read Full Review

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★★☆☆☆

“slow”

Written on: 31/12/2016 by NatalieHess (1 review written)

ladies changing rooms cold since 1 month nothhng being done burnham branch… Read Full Review

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★★☆☆☆

“cheap noisy unpleasant ”

Written on: 30/12/2016 by Hurst497 (1 review written)

What annoys me is that the lockers seem like they need replacing also the studio area where the classes take place is not enclosed . This means that you can hear the instructor and their music all throughout the gym floor. What is even more annoying is that some of the trainers use the studio to train their client and when they do thus they put the music on just for that one client. This means that you hear the music from the studio and the music on the pure gym tv which is wjen combined is… Read Full Review

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★★★★★

“Excellent Value!!”

Written on: 06/12/2016 by colprimus (10 reviews written)

I've been using Pure Gym for years and have seen it grow to the huge organisation that it is, I have also seen it's business model evolve from unstaffed, zero classes with minimal interaction with the public to the fully staffed, full class timetable with friendly staff gym we have today. I have always found the staff to be very professional and attentive although we must bear in mind they have a strong focus on PT, if you require extra help and attention then perhaps you might consider that… Read Full Review

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★★☆☆☆

“Poorly run company ”

Written on: 29/11/2016 by Larson108 (1 review written)

After a month of joining the Lincoln gym it was evident that 50% of the people who thought they were training only came to text, I mentioned this to the staff but nothing has changed. I also contacted the Gym Manager and the head office but nothing. When people are texting you cannot use the equipment and on my last visit one male was wearing flip flops so for a company that thinks they are caring about you but in reality they are sitting back and racking the money in… Read Full Review

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★★★☆☆

“Management”

Written on: 26/11/2016 by Smithnl399 (1 review written)

Management skills need to be looked into and addressed at some locations, and management training required. They may know their fitness but are well below parr when it comes to management skills in relation to staff and also clients. Managers need to lead by example especially at Denton Branch. This needs looking into urgently… Read Full Review

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★★☆☆☆

“Good gym, poor service.”

Written on: 05/11/2016 by Jaylen253 (1 review written)

The gym experience itself is great, good gym, good facilities and an excellent price. Customer service from from the Pure Gym company leaves a lot to be desired. After freezing my account for a month, I was unable to unfreeze it online. No members area available, which had always been there in the past. So many phone calls and emails back and forth, with each one saying the same thing...log in and unfreeze in the members area. There is no members area.I don't know if they're making it so… Read Full Review

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★★★★★

“Very good gym ”

Written on: 30/10/2016

Me and my husband joined about a month ago, the gym is always nice and clear, the stuff are very friendly. I love the no contract I feel very comfortable when coming to the gym and this is great for me as this makes me want to come back more and do lots more to help me lose weight. I like to use the cardio exercise , there isn't anything I don't like about the gym. I think that it's worth the money. I would so recommend family and friends to join… Read Full Review

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★☆☆☆☆

“Poor management ”

Written on: 27/10/2016 by KristenBeebe (1 review written)

Very poor management. When I am trying to enter the studio to do my work out and they are telling me they will have meeting for more than 1 hour. They can do better go to the office to do their meeting… Read Full Review

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★☆☆☆☆

“With personal trainers are priorities in all gym...”

Written on: 15/10/2016 by AlissonNewman (1 review written)

I am a member of pure gym for more than 2 years now, and I must say that those who got personal instructors have priority over those members who doesn't have one. Personal trainers overtake the entire area to teach there clients. I always end up either waiting or skip equipments as you're not allowed to touch equipments simultaneously being used by personal trainers… Read Full Review

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★☆☆☆☆

“Took membership twice”

Written on: 09/10/2016 by Royceq99 (1 review written)

Joined for my son and saw few days later they had taken my annual fee twice. No response to email, rang and was promised a call back, nothing. Rang again and now told a refund will take 10 days! They've taken my money and now holding onto it. Appalling… Read Full Review

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★★☆☆☆

“DO NOT USE THEIR LOCKERS FOR ANYTHING VALUABLE”

Written on: 04/10/2016 by Yasmine469 (1 review written)

Several thefts from lockers with no sign of forced entry even when a good padlock is used. DO NOT LEAVE ANYTHING VALUABLE IN THEIR LOCKERS! … Read Full Review

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