written by Janiah52 on 14/06/2014
As with many of the other reviews, there is no flexibility with membership, to the point of being them being dishonest when signing up. My 18 year old daughter asked to join for a month, was very clear that she would be going travelling etc. No problem they said, cancel any time they said. How wrong could they be. They said that they ad to have her banking details..... she cancelled before the end of the month but guess what £55 comes out of her account! Okay maybe she was naive but she's only 18 and has never set up any direct debit before and trusted the word of the guy who processed her membership. When questioned (3 levels of management) they know nothing of any conversations they had with my daughter. They have been very short sighted and have completely alienated her, our family and other friends. Not clever!
As rated by our community of reviewers