Next Generation Health Clubs

Next Generation Auckland has a wonderful setting and above average equipment. It's bathrooms and drains in the showers could do with more regular cleaning and its cafe is average too. The support staff and class instructors are wonderful. The overwhelming problem is the management - Carlos and Vitek in particular. They are rude, unhelpful, unreasonable and any request or complaint is met with aggression and a determined attitude that you - the customer - are wrong and unreasonable. And how dare you be anything but deeply grateful for this gym! They seem to forget that they run a business and they do not have a clue how much they are disliked. I am not a teenager and have seen varying degrees of customer service of the years, but this is the first time I have come across the overwhelming nastiness of these two. We all feel pretty sorry for the staff, who really try their best and are quite embarrassed by them. Of course, they do not speak up as one can only imagine what would happen to them, given Vitel and Carlos' attitudes towards customers. Also, a lot of them are foreigners so are unlikely to have an infrastructure to support them. Next Gen has membership because venue and setting-wise, it is one of a kind in Auckland. Let's pray to the Gym Gods that competition arrives soon so we can go there instead!

To understand why I'm so frustrated at Ryde Next Generation membership manager, I have to explain a bit about the background of what happened.

As an Early Christmas gift to my mother, I gave her the money to pay for a one year membership to next generation because she doesn't like venturing out of the house much and she finally found a place she liked, however after making the payment they continued to charge us for another 2 fortnightly payment of $55.60. So after they made my mother call several times and asked her to come in, this Suzie Fiurlong didn't even bother to show up. My mother was so frustrated that she asked me to contact her on her behalf. I tried calling many times and left messages for this Suzie Fiurlong to call me back but nothing, finally after days of calling I get her on the phone and this is where I found it inexcusable, I told her about the mistake that my mother uncovered and she said that she doesn't much care what I or my mother says, cause her computer is telling her that we payed it a month later. I told her I had a receipt of this transaction and she denied that it even exists, basically saying that I and my mother were lying, I asked her if that was what she was implying and she said I quote " I'm not talking to you about this anymore" And then HUNG UP ON ME.

What kind of customer relations representative of a fairly big company has a manager working for them that deals with customers by hanging up on them.

I was shocked by her condescending tone of voice throughout the whole conversation and her unwillingness to speak to me, as if her time was more precious then mine. I've recorded the conversation so I have decided to call her superiors and see what they will do. If I don't here from them, I am considering filing a law suite against them. I'll let you guys know what happened.

Thanks for listening

All very nice when you walk in; lots of classes on offer (they'll get cancelled); I suppose it looks good to offer all these classes.

An annual membership package that you must cancel even though you paid cash for fixed 12 months. I was a member of Chorley Next Generation and didn't give stated 3 months notice by a few days - I was then chased by debt collectors for an additional month!

Even my swimming float was pinched from the side of the pool when I was swimming!

My advice is avoid, buy a bicycle and a few weights of your own - much cheaper.

DO NOT join Next Generation club

I repeat D O N O T and please SPREAD THE WORD

Yes the facilities are satisfactory. Equiped with Sauna, Spa, Pool, Gym, Group Classess etc. However, if you enjoy the pleasure of being ripped off financially, by all means sign up for this nuisance club

I signed up for a 12 months membership with Next Generation @ Kings Park, PERTH

Under unfortunate financial circumstances, I had to cancel

I was advised by staff members and their Manager at Kings Park that cancelling is not possible. I am required to pay the full 12 months regardless of my condition

Basically, they would not care if you are dead or alive or broke or OUT OF A JOB. If you bank account hits $0, Next Generation Club would not give a sh1t

As long as Next Generation Club obtains their fortnightly payments, you can pretty much buzz off. Its all about the money. So, do not fall for the 'friendly' gestures and smiles upon signing up

I was a member of several clubs in Perth. Never encountered a problem with cancellation/terminating my membership

Upon signing up for the contract, I was advised that I have 1 month free membership in the 12 month contract (Jan 2014 - Jan 2015). Simple math would tell you that there are 11 months of payment to make

However, after putting through the request to cancel, I was told that I HAVE TO PAY 12 months worth of payment (Jan 14 - Mar 15)

I am beginning to wonder if these people had gone to school? That is additional 2 months. It makes NO complete sense

It gets worse because; I have to make full payment for 14 months for a Gym/Club that I can no longer attend. Please do not ever come to Next Generation Club

I went to the the SWINDON Next generation club as my gym had recently closed to ask about membership/prices and to have a look around. The girl at reception said no one was available to show me round and I would have to have a look on my own. The receptionist didnt phone/ask anybody, just a very curt "no one is available". yet there were 2 members of staff chatting a few feet away sitting down. She couldnt even give me any details of prices of the membership either. It wasnt as if the club was busy as there was only one lady behind me so she had the time.

I had a quick look at the pool but as I was unfamiliar with the club I felt uncomfortable at walking round the gym in my work clothes with people looking at me like an idiot. So I decided to leave..........didnt know that you had to have a code to get out of the car park ! she hadnt told me that one !

Overall my view was poor from a potentional new customer point of view. The receptionist was rude, unhelpful and if she was one of my staff I would have made her go onto a training course to improve her lack of skills in that department ! Poor first impression of club !

I was (am) a member of Next Gen Perth South since it opened. In that time it has become run down and neglected. Staff have a poor attitude. When I moved to cancel my membership after 7 years, I was told I needed to give 3 months notice which has turned into 4 months. Contacting the club to try and stop the payments, I was told 'this is a head office thing' and 'I'll try and contact head office' I am yet to hear anything. Bitter pill to swallow after being a member for 7 years to fork out over $350 to leave! Avoid avoid!

I'm sorry I ever joined Next Generation Ryde. It is an overly expensive, messy gym with a poor layout and uninterested staff. Unorganised weights room with equipment left lying on the floor, more cafe and Internet space than gym space, members that disrespect the equipment and to top it off, when I tried to leave (after my 12 month membership) I find out I have to pay 6 x fortnightly payments before I can get out. 3 months and $315 before I can quit. Disgusting. When I contacted management about this they said that it was a regular complain but one they were prepared to do nothing about.

Do not think about joining this gym, worst service, bad communication, and they treat you like your just a number! I am a member of other gyms as well and would never wish this experience on anyone. FAIL!

After joining Next generation, they have started asking me for cash payments each time I go to the facility "because there has been a problem with direct debit". While doing that, they have also been deducting more than allowed from my bank account, and not even on the agreed direct debit days...........they are a complete rip off

Im writing this review for next generation in New Zealand. I should say because its quite a young center over here the facilities are new which is nice but it doesnt worth the money!

This is a very expensive gym to the service I received and Im very unhappy. They require 3 months notice to cancel the membership which is stupid!! worse than that if you have had your account on hold, it seems you gotta pay for a longer time so it would be about 5 months notice or even more!! Ive been to another gym before and now I think that one was much nicer and there was a better service. I definitely wont suggest next generation to people I know and I will suggest them not to make a big mistake!

In short its juz a rip off!