written by on 08/05/2012
Some staff are good, he clientele & fitness instructors are good. The manager, customer care, security & HQ appalling.
My locker was broken into & everything taken. The management rely on "left at your own risk" (which is not the get out they think it is (speak to the office of fair trading).
The booking in procedure is poor & they have no idea what to do in the event of a theft, saying "it's your loss, not ours" (only partly true as their locker was damaged & someone may've entered as a trespasser) & the manager was rude & of no use whatsoever.
It turned out that the CCTV wasn't working, but they said it wouldn't have prevented my loss (we'll never know now).
They did no internal investigation at all. No checks on who'd been in & no questions asked of reception.
They left it to me to call police - who told me that Greens told them the CCTV wasn't working - yet their manager initially denied this to me although he'd told police different.
They care about getting your money & not you. After some argument & a 'letter before action' their HO offered me two months free membership. I refused it & ended my membership.
Also equipment that goes wrong takes an eternity to get fixed. Not good if it's the only machine of its kind in the gym.
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