Terrible

Fitness First
★☆☆☆☆
1.2
10.0% of users recommend this
  • Value For Money

Yumi8899's review of Fitness First

“Terrible ”

★☆☆☆☆

written by Yumi8899 on 12/08/2013

I have joined FF for 5months, and I have to say very bad experience.
1.) I asked them to freeze my account but when I looked at my bank transaction history, they still charge me for full price. I was so angry and ask for a solution. Their staff just argued it is not their fault and said I did not ask for frozen. How funny is that!!!!!! Never trust but have to continue my membership as I have a contract for 12 moths.

2) After a few months, the problem happened again!!!! They overcharged me. Normally, it should be $33 for fortnight and they charged me $75. I even don't know where the number come from. I went to the centre ask for a solution. I was shocked with their attitude. They said they don't know what happened and said maybe because there is negative balance in my bank account. I showed them the transition history to prove I have got money in my account when they charge me. And they had to say if thats the case, we will give back you some credit. When we left, the receptionist even say "FXXX"!!!! How bad is that!!!!!!!

This all happened in Doncaster Fitness First. If you want to exercise and to be happy, never join them, as you will be so frustrated and angry all the time.

  • Value For Money

Savvygymuser's Response to Yumi8899's Review

Written on: 12/08/2013

I'm sorry to hear about your experience at Fitness First. In this day and age, I really do struggle to understand why people still join them!

You should seek a full refund. Search Fitness First Watchdog in Google!

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Fitnessfirst's Response to Yumi8899's Review

Written on: 21/08/2013

We're sorry to hear about this. We're here to help. Please contact the team to discuss this further. Thank you

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Jambo12345987's Response to Yumi8899's Review

Written on: 15/08/2013

i froze my fitness first account and went holiday wen i came back they have withdrew money from my account when i asked their response was that i have been to gym 15 times while i was on holiday.

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