Inexperienced Staff - Poor Customer Service

David Lloyd Leisure Health Club Reviews
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Smith64's review of David Lloyd Leisure Health Club Reviews - davidlloyd.co.uk

“Inexperienced Staff - Poor Customer Service”

★★☆☆☆

written by Smith64 on 31/07/2014

My family have been members at David Lloyd Gidea Park since it first opened as Next Generation. To say the service has deteriorated is an understatement, although at £180 per month for a family (excluding tennis) the prices are constantly increasing

. Key Areas:

. Studio Air-com is temperamental and the the instructors having to take classes with inadequate sound facilities
. Lost property - very lucky to have items handed in
. Comment cards - no one gets back to you
. Parking a nightmare on Monday mornings and to top it all they have just introduced an outside parking control company to issue tickets to their members who park in restricted bays - suggestion spend money on extra bays instead?
. Some staff are arrogant, some are so inexperienced they are unable to fulfil their duties - I complained about certain people coming from the Sauna into the Jacuzzi without showering first- quote "I can't tell them as they won't listen ....."

- paying for food by card is hit and miss as the PDQ is almost always not working. Also, it depends who is serving you as I recently had to wait for the staff to finish their conversation before they even acknowledged that I was waiting to be served - not even an apology!

I am now in the process of cancelling my membership and joining elsewhere. Shame as I will miss the instructors who take the classes.

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