written by LCiccotto on 10/01/2019
Awful company! I’ve been with fitness first for several years, they increased my monthly cost without seeking my permission - they apparently sent me an email which I never received! I’ve asked to cancel my membership on 3 January as a result of the increased cost without notification and they are making me pay for January and February as notice. They have no complaints department and issues can’t be escalated - apparently line managers aren’t customer facing! I’m disgusted by their level of customer service.
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