Disgusting customer service

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1.6 / 5
14% of users recommend this
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Guest's review of DW Sports Fitness www.dwfitnessclubs.com


“Disgusting customer service”

Written on: 09/05/2013

We were mis-sold our membership by a member of staff. The head office thinks its fine for staff to lie about the terms of the contract verbally. I would like to reiterate what another reviewer has said and make sure you read ALL the terms & conditions before you sign. This disgusting company will refuse to cancel your membership at all costs. The staff are obnoxious, patronising and rude. The facilites at the Nottingham gym are well below par. Broken showers, over-cholrinated pool, and never cleaned to a high standard. The decor is cheap and tatty. In general it's not a nice place to be. Avoid at all costs and find somewhere else.

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