Everything brakes within a month Kay's don't wanna replace and the lady's catalogue I use she always tells me I can't do anything's Kay's will not fix or replace I have sent over 4000 with kays cat never again I am lived

I have caught Kandco bang at it, a few weeks ago the bakerfield 2 seater leather sofa was £1049 which was not on offer or in a sale, checking last week they had raised the price by £900 to £1949, today they are on sale for £1401... in an apparent "sale" so they raise it by 900 quid.. then lower it by 500 quid and tell you your getting a bargain when in reality one is paying £400 more than the original price they advertised the sofas at. Fool me once shame on you and all that.. having been a long term customer I am closing my account and looking for a more ethical company to shop with, which will prove pretty tough in itself but their must be companies out there who will not rip people off so blatantly as KandCo.

I purchased an electric blanket from Kays in 2013. It's now defective. Contacted them because I'm still in my warranty but lost the receipt. They saying I never purchased it and they have no record of my purchase. Not to be trusted!!!!!

ABSOLUTE RUBBISH COMPANY DON,T KEEP THERE BARGAIN ON REWARDS CUSTOMER SUPPORT RUBBISH COMPANY SHOULD BE SHUT DOWN INTERNET PAYMENT USELESS

I have ordered with k and co for many years but will not be using them again.I made an order for a dressing table that did not get delivered,when I phoned to find out what was happening they told me it was out of stock.Couple of days later got a bill for it.Phoned them again to tell them I haven't received this item,the lady said she'd sort it.Got another bill with it still on and now a £12 charge and they will not take that charge off.Customer services for this catalogue is appalling

After being an agent for years I always looked forward to saving my rewards for Christmas when my children were small and now they are both in their 30s l hoped to save them for a few holiday clothes but the platinum rewards are not worth a carrot so I've just made my final payment to Kay's after all these years and will never spend another penny they have changed the way the rewards are paid by sneaking new rules in and not informing customers they have gone greedy and I don't want to be part of a rip off company .

All my commission was taken away because i did not order anything by 30th june a letter could have been sent out to tell you that you are in danger of losing your commission i have been an agent for over 15 years now and i will close my account asap advisors have not got a clue terrible service still waiting for a call back from msnager would advise people to steer clear from this catalogue

Where do i start this company is not only over priced but whenyou do order there is no way of cancelling then when it comes to there easy return system that's a lie they ignore emails and just choose not to mail back ridiculous company been with them years and will now close my account

If it wasn't for the fact kays use yodel for delivery i would give them more stars ,parcels either dont turn up at all.Then you constantly have to chase kays as they never seem to contact you regarding where parcels are or why you have not received them,or parcels turn up damaged.About time they changed couriers

you only get rewards (commission) on anything bought full price, not on payments made, so if you used £20 of rewards off the price of a £500 tv, uve lost out on what would of been £50 rewards..oh n 4get anything in sale..i spent over a 1000 on a cpl of tvs last yr n never received a penny. just had a 25 min battle over a £20 reward voucher, used it cos i spent over the 50 specified, sent the item bk, re ordered £277 worth of goods, n they reversed the voucher saying it wasnt their fault i returned. only my persistence, n an extra 25mins on my fone bill got it re instated..this will be paid off..n never used again...ive been an agent 26yrs..but ive had enough, plenty more catalogues out there with less hassle.

Applied for an account on Thursday - got accepted and given a credit limit - made 1 purchase and opted for buy now pay 12 months - then received an email today saying they have misread some information and have some 'conflicting information' so they are terminating my account and all balances must be paid! I have asked what the hell is going on and have had no reply! avoid!!

Been waiting 5 weeks for a delivery and when the delivery day comes, it's excuse after excuse to why my corner soft hasn't been delivered, even after I received a confirmation txt saying it would be, tryed phoning customer service and all they say is they are sorry, no help at all, disgusting customer service Would not recommend to anyone !!!!

I have never posted on one of these places before, but with my current experiences of K & Co, which is Shop Direct, I must warn people about their Direct Debit Payments being taken each month, when a consumer buys all their items on Buy Now Pay Later. I merely assumed by continuing my DD payments, and paying off the full item balance before the item matured, so no interest was charged on the item, that this DD payment would reduce the overall balance on my account and subsequently, any up and coming BNPL item. This is incorrect. So incorrect that all those monthly payments made on time were in fact going straight into Shop Direct's account, and no reduction in balance on my items purchased. In one case, their statement said my direct debit would increase to £20.90 to reflect my buy now pay later item due for maturity within the next statement. I have documented evidence that not only did shop direct ( K&Co ) take my £20.90, I also paid in full the BNPL item of £177 before maturity, thus avoiding the interest being applied. Not only this, prior to this payment of £20.90 and paying for the BNPL item, I had a balance on account showing as £5. As mentioned, I had to wait until this balance was near zero to know what they were doing. After the £20.90 and £177 was paid I checked my next statement. I had a balance on account of £365!! People WATCH OUT. BUSTED!! They have been increasing my account balance to justify the regular DD payments. No items were purchased, all items paid in full before interest could be applied, so where does £365 come from? I am now in a legal battle to force them to provide evidence of my account balances/payments/interest charges. I have checked and re-checked, the £20.90 has reduced nothing, disappeared into their account. I suspected this was happening, and deliberately purchased all items via BNPL for the last 18 months, which means any initial balance had been paid in full, which left only BNPL items, which I have paid off in full before interest was applied. This means the last 12 months DD payments, which varied, as explained above, totalling nearly £270 has been paid to them, overpaid to them. I knew I had to clear any previous 20 weeks purchases before being able to spot this error with their system, hence it has taken well over a year to be in the position to formally complain to them, as you cannot take monthly DD unless it actually reduces the purchase cost of a BNPL item. It had not and I have the proof. What did they do when I made my complaint? After 2 initial phone calls each lasting over an hour each, total denial, saying someone senior will call me back, never did. One adviser advised me to reclaim the DD via my bank and under the DD scheme, so I did. What did they do? They applied all 12 monthly payments reclaimed by me back to my account then sent me an arrears demand, plus £400 bogus interest payments reapplied to my account. Obviously I called them up, angry, dismayed, appalled, and quite frankly shocked at the arrogance, total denial they had been taking payments from me when they should not and refusing to investigate my claims, even after providing hard written evidence. I might add, I am a Managing Director of a UK Limited Company, a customer of 7 years with them, and never missed a payment in my time with them, other than my total refusal to pay their arrears charges they are now claiming because I took back my monthly payments that were going straight into their coffers!!. I would recommend anyone who applies their account as I do, by purchasing from a catalogue on BNPL only and ensuring all items are paid before interest is applied, to check their statements carefully, the fault is with their automated system, it increases a DD payment before the BNPL item has matured, if you pay this item in full, the monthly DD does not reduce anything, it goes nowhere, it is in fact you giving them free monthly money. When you point this out to them, they threaten you with court action to recover monies that they had no claim on in the first place. I had 2 items left on BNPL at this point when they refused to investigate fully my findings, totalled nearly £1100, I called them up and stated I wish to pay in full any items left on my account, including the bogus £270 12 months DD payments which I accepted I will have to seek compensation through the courts, I was told instead of £1370 to close my account, I had to pay them £1700!! I cannot write here what I told that customer service person, but I can assure you I gave that person an earful. I went on-line on their account, I paid in full the 2 items, and I am now in a legal battle to dispute the bogus charges they have applied to my account. What bother's me the most, is it matters not that you conduct your account in a good manner, loyal customer for 7 years, what bother's me the most is a company taking my hard earned money via DD every month when they were never entitled to do so, and when this is brought to their attention their first response is to threaten you with court action to recover monies they are not entitled to. People beware, if this has happened on my account with their automated statement calculator, it is happening to many thousands of people. Your money is being taken from your accounts, it could well be far more than you should be paying. If this review allows it, I will update any outcome so people can make valid decisions about who they sign contracts with.

Ordered a washing machine and was given date for installation and delivery.I paid for connection and to take away old machine.I phoned the day before to kays and was told I did not need to disconnect my machine and that it would be done by delivery men.When the delivery was made I was told by delivery men they could not connect the machine as it had not been disconnected and that this was a continual occurance due to kays staff not giving the correct info to customers.I would liked to have known that I had to disconnect my washer.The result was that the machine had to be returned and now I have to wait for it to be credited back to my account.No one would admit that it was the fault of wrong information being given out by kays even though phone calls are recorded.The attitude of kays staff to loyal customers is disgusting.No managers were available and the promise of a call back has not happened.It was a Beko washer .I do not know if this happens with all makes of washing machine But I suspect it does as kays do not care once they have your order.The attitude of the delivery man was like "Well do you want us to leave you the machine or not ".Well NO THANKS .I am not that desperate to be treated with no respect ,as a good customer.

I earned £140 commission and unfortunately got made redundant from my job. Being responsible person I did not order anything from the catalogue as I knew I was not in a position to make repayments but kept the commission as a safety net for a winters coat as being on pension credit money was tight. I have just managed to secure employment , went to place an order only to find my commission I previously earned has been completely wiped. No doubt they will safe guard themselves by saying it is in their terms and conditions but what a dreadful way to treat their customers who I have been with for decades. They have no regard for us or our loyalty. Modern day daylight robbery.

After 50 years of being a loyal and reliable customer, I cannot understand why I have not received a catalogue from K&Co after ringing and e-mailing over the past year. I bought goods to the value of £2K last year and yet they have not sent me a catalogue for two seasons despite ringing on a regular basis. I am disgusted with their attitude and each time one of the advisers have said they will look into it or that the catalogues are out of print despite my daughter ordering one as a new customer and it arriving a week later. The advisers on occasion have said that I will receive brochures or I can go online but I do not use a PC and what good is a brochure when it isn't showing the items that I require? I am housebound and always relied on the catalogue for gifts at Christmas and birthdays and household goods. I don't know what is going on. Why do they still have an option on the telephone to order a catalogue if there aren't any left (allegedly)? I have also e-mailed my complaint but received no reply and have now resorted to sending a letter direct to their head office but I won't hold my breath. As for the very few people who have written a "good" review of K&Co, all I would say to them is, wait because its just a matter of time..........