avoid online ordering

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kzWood1953's review of Debenhams Direct

★☆☆☆☆

“avoid online ordering”

Written on: 04/07/2014 by kzWood1953 (1 review written)

I ordered a dress online 09.06.14 the money was taken form my account I never received the item. I am still waiting for a refund even though I was told 2 weeks ago after i had phoned and emailed numerous times that i would be refunded in 4-5 days. I received a futile phone call last week to tell me i woulld be refunded and an apology tell me something i didnt have to find out for my self ! I hAve yet again had to phone today to be told that the refund did not go through and another useless apology! It is not possible to speak to a manager on the phone so i have yet again emailed a complaint and I am sure i shall receive yet another useless apology via email when compensation should be offerd as they now have had my money for over amonth DO NOT USE THIS ONLINE SERVICE !!!

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