Awful plants, communication & customer service

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★☆☆☆☆
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SloaneBurton437's review of Lead the Good Life - www.leadthegoodlife.com

“Awful plants, communication and customer service”

★☆☆☆☆

written by SloaneBurton437 on 29/07/2015

I ordered a shrub collection, 3 buddlias and 3 lavenders. I hadn't received anything and then all of a sudden received a refund of £30. Turns out the shrub collection wasn't available after all! If I'd know I would have cancelled the whole order. Then the buddleas arrived - terrible, all broken and yellow leaves. I asked for a refund via email. Every email took around a week to reply to. I then get another email saying actually the lavender is out of stock as well!! On various emails it is clear that the people do NOT READ or UDNERSTAND the correspondence as I was offered replacements instead of the agreed refund. I then phoned instead of emailing and guess what, you get through to India! The lady would not speak to me as she said my delivery and billing address did not match what she had on here system! I was ready to burst! She kept saying she could not transfer me, I could not speak to someone in the UK and I could not go through to any other number to complain. Eventually I gave her such a hard time through frustration that she DID transfer me to another Indian lady who then went through the refunds I was waiting for! I WOULD NEVER USE THIS COMPANY AGAIN!

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