Disappointed customer

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SallyO2's review of Burncoose Nurseries Online - www.burncoose.co.uk

★★☆☆☆

“Disappointed customer”

Written on: 12/10/2017 by SallyO2 (1 review written)

I am sure that Burncoose Nurseries has many satisfied customers but new to their website I ordered on line without ticking the box to say NO substitutes as I trusted that they would send as near as possible an equivalent which at least would be the same colour.
Unfortunately I was sent a 'speckled' variety which I loath and could buy anywhere, instead of the Wisley Cream ordered.
Their 'routine' apology letter was a disappointment. There was no offer to say they would reserve the plant I ordered when it is next available.
Such a shame before ordering that I did not see the many other customers reviews with complaints about their customer service on this website.

  • Clematis and Passion flower climbers.

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