Item: Sport Lived - www.sportlived.co.uk
Rating: 2

Bellfn8's review of Sport Lived - www.sportlived.co.uk

“Unorganised ”

★★☆☆☆

written by Bellfn8 on 02/08/2017

I went on a football coaching/playing course in Brisbane with sport lived. At least that's what I thought was happening. I got there and there was nowhere for me to play, my co-ordinator said he would 'try and find me somewhere to play' after a week of me already being there. Also they decided not to let us know that there was a $500 joining fee to play for any club.

There were also lots of false promises on their website about the kind of trips and activities you get to do, we were also sent an itinerary of these activities, hardly any of which we actually got to do. When we asked why we didn't get to do some of the activities, they then changed the online itinerary to take off some activities.

I was also told there would be a FREE travel card for me to use around Brisbane. What They didn't say, however, is that it wasn't free and I would have to top it up every 2/3 days.

There were a few other problems with the people organising the trip and aspects of the trip we were either not told about, or any issues that came. None of the people we were able to speak to were helpful.

DON'T GET ME WRONG THOUGH

I had an amazing time, my coaching was brilliant, my flatmates I was out with were great and we've stayed friends. Beautiful country and amazing people.

If I were you I'd go to Australia and set everything up yourself, it would be much easier (and cheaper). And you'll have a much easier time.

Value For Money

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Sportlived's Comment

Written on: 03/08/2017

Hi

I am extremely sorry that you were disappointed with your football coaching programme in Brisbane from April – June 2016. I set up Sport Lived to help young people to have a fantastic time playing and coaching sport overseas and I apologise if this was not your experience in Brisbane.

I wanted to address a couple of points from your review:

i. Playing & Coaching Sport

We offer playing programmes on our website and we offer coaching programmes on our website. We offer them as separate programmes because it can be difficult for people to combine coaching sport and playing sport overseas. For example, you booked a football coaching programme in Brisbane which required you to coach on weekday afternoons and on a Saturdays when your team had matches. This would make it difficult for you to play football with a club who play their matches on a Saturday.

ii. Customer Invoice

When a person books a Sport Lived programme, we issue every customer with a Confirmation Invoice. The Confirmation Invoice details every item that is included in the price of the Sport Lived programme. We issue the Confirmation Invoice to provide customers with clarity on what is and is not included in the price of their Sport Lived programme. In your case it would have specified that we would arrange a paid football coaching placement, not membership to a football club.

I apologise if there was any miscommunication when you spoke to Sport Lived staff in the UK regarding coaching and playing football in Brisbane.

iii. Social Events

I am sorry that you were disappointed regarding the social events that we organised for you in Brisbane. We do offer a range of events throughout the season, but not all of them can appeal to every customer.

iv. Travel Pass

A number of customers who I spoke to last year raised this issue. We provide customers with an introductory travel pass. All customers who have undertaken Sport Lived programmes since September 2016 should have received a travel pass with sufficient credit to cover their travel costs for the first month of their programme.

v. Staff Support

It is disappointing to hear that you did not find our staff in Brisbane helpful. We use feedback forms at 4 weeks and at the end of the programme to get an insight into the programmes from the customer’s perspective. I know from receiving the feedback forms that we have received high feedback scores for staff support from customers who have undertaken programmes in Brisbane in 2016/17. I apologise if this was not your experience in Brisbane.

Thank you for undertaking a Sport Lived programme. I’m sorry if it did not live up to your expectations and I wish you all the best for the future.

Kind regards

Ian Dodd
Director
Sport Lived Limited