Unique Chic Furniture www.uniquechicfurniture.co.uk

Well hello, here you are again with your fake reviews, shall I put on your emails and your order details of what you ordered? and what you received? also the fact that we had to report you to Action Fraud because you attempted to do a chargeback by falsely claiming that you never received your order? and Paypal Fraud department closed your case as it was FRAUD!

You ordered the less expensive table and chair set with dark wooden legs, all of which you ordered yourself online. You received your order and falsely accused us of sending the wrong legs. We proved to you that you DID receive what you ordered, and we said that we would order your the legs that you actually want at extra cost WHEN they were available, this would be a special order, no payment was taken for these.

You then opened a case for non receipt and tried to falsley claim that you NEVER received any of your order to defraud us of the full amount

On Fri, 30 Aug 2019, 12:40 UniqueChic Furniture Limited,

You have just opened a case stating that you have not received your items that you paid for in January

You have received all your items, you are attempting to defraud us of £1389.05

which is shown on the case notes that you have sent

You are fulling aware that you are attempting to defraud us

What you have NOT received are the chrome legs, which WERE on order for you, you HAVE NOT PAID for the chrome legs

YOU HAVE RECEIVED THE ITEMS THAT YOU ORDERED, YOU ARE CLAIMIING NON RECEIPT, WHICH IS FRAUD

We have contacted Paypal, they have advised to report your actions to the police and action fraud

-----Original Message-----

From:

To:

Sent: Fri, 30 Aug 2019 13:32

Subject: Re: Reference your case

That's what I wanted to hear that the legs were on order because I understood that we had reached an agreement that I will pay for chrome legs and that were ordered by yourself from manufacturer that's was in July but I spoke to rep mark and according to him he can not get hold of of the manufacturer

you have had an exchange for damage that you have caused yourself, which should have been claimed for on your house insurance.

The fireplace wasn't damaged, two weeks later, it was damaged and we have exchanged it

Furthermore to this, we wasted £80 attempting to deliver on a day that was arranged with you and there was some agreement in which you didn't actually purchase the item, someone bought it for you, so we spent £80 going out to do an exchange for something that you broke, then to top it off, the person who actually bought the item, didn't answer his phone on the day of the prearranged delivery, couldn't gain access into the housing complex block of flats, so AGAIN had to repay a courier to deliver again

all round utter farce, which cost a small business over £1000 for something that has been damaged by you

ordered one day, said they didn't want delivery as yet as they were selling their table & chairs

then rung a few days later, have sold table and chairs, deliver straight away

like any company, we have a list of deliveries so it would take 2/3 weeks to arrange

customer then rung us two days later asking where the items were, explained, two days later, fed up of waiting so cancelled the order with us

I am anything but rude, but your messages were totally confusing, you were messaging us on ebay, then calling, then saying no one had rung you when I had just spoke with you

all you did was waste our time keep changing your mind everyday and yes I did say that to you as this is a fact and you cost us over a hundred pounds in cancelled delivery charges

Thankyou for your dishonest review.

You placed an order for a number of items and provided us with a contact number that noone could contact you. This was your own admission after I emailed you for your first delivery of your furniture and you told me that the home number that you had provided on your order form wasn't the best number to call you on. The first delivery was delivered to a shed as you requested and your second order was of a mirror.

You had then provided us with a mobile number for this second part of your order, our logistics team was calling you and texting you but no avail, when we checking with you via email again, ( with a timely delay of responding) you stated that the mobile number actually doesn't work where you are located, rendering this information and number given useless.

you then quite rudely stated that we should have left in the shed at another location again, however, as I had explained, this wasn't an option without confirmation as we needed to confirm with you firstly that it could be left in this unlocked shed again, (which was not actually anywhere near your property, i.e in the garden, but on a dirt track leadning upto your property)

Anyone dealing with any deliveries will tell you that no one will leave things without confirmation especially in a shed in a remote place! fair enough if we had confirmation but as we couldn't get hold of you on any of the numbers that you provided, or previously stated that none of the numbers were actually valid in the first place!

your review is totally dishonest as you received all of your order, apart from the mirror which was with a seperate delivery company and would have been delivered in time if you had provided us with a valid contact number in the first place!

your refund of £112.50 was actioned within the 30 working days and we didn't not answer any emails, like your calls, you probably missed them!

So what did you actually buy? nothing I think is the answer,

How were you ever a customer of ours seeing as you never paid/ placed for your order and was trying to barter the prices down, I am afraid that we are not a market stall

the prices are as shown, very clear on our website, just because we wouldn't drop the price to what you wanted to pay, gives you no right to write a dishonest review