Natuzzi Sofas Reviews

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Natuzzi Sofas

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Latest Reviews

★☆☆☆☆

“Mechanism broke ”

Written on: 21/10/2017

Bought a two seater sofa , £2000 thought it would be good how wrong , within 8 months the mechanism broke lucky we bought a insurance this was fixed in good time , then July of this year the other side broke ! Same problem we're still waiting our insurance have said that the manufacturer has taken two months to get back to them re part , I think Natuzzi need to up there game and take responsibility for these issues . We pay good money but poor or even no customer care . Really frustrated fed… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 29/08/2017 by Corbett444 (1 review written)

I had to wait four months ofr the sofa to arrive. When it did they have made the sofa in the wrong colour. three months later the correct one arrives. I will say it is very comfortable. After 12 months the electric motors break. Had to wait 2 months for someone to come round. the first appointment no one turned up. the second he couldn't fix it and I am still waiting to have it resolved. Head office simply ignore me and don't answer my questions. Never use this lot… Read Full Review

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Jasbirsingh's Comment

Written on: 12/09/2017

I am having exactly the same issues with them right now. Taking them to court as they delivered me the wrong sofa and it was broken on delivery. They left it at my house too. I wrote a review on them on Trust Pilot called "Natuzzi Nightmare"

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Jasbirsingh's Comment

Written on: 12/09/2017

I am having exactly the same issues with them right now. Taking them to court as they delivered me the wrong sofa and it was broken on delivery. They left it at my house too. I wrote a review on them on Trust Pilot called "Natuzzi Nightmare"

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★☆☆☆☆

“STILL WAITING WITH NO CUSTOMER SERVICE”

Written on: 04/05/2017

Ordered sofa, foot stall and chair nearly 15 weeks ago and still waiting. Advised items were in to find only 1/3rd of order arrived and no idea when rest in. Head office are totally rubbish, leaving 6 messages now and no one calls back. If this is how you treat customers spending a lot of money then you do not deserve to have customers… Read Full Review

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Jasbirsingh's Comment

Written on: 12/09/2017

Very poor customer service from Designer Sofas / Natuzzi. I would urge you to place your review on trust pilot too. I have done the same and my review is called "Natuzzi Nightmare". I feel people need to be warned about what regard this company have for their customers after they have taken their money.

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★☆☆☆☆

“Never again with natuzzi”

Written on: 19/12/2016 by Sarah449 (1 review written)

On August the 1st I ordered a corner sofa and a wall unit from natuzzi at green tea cross.at the beginning of October I was asked to pay the other half of the £8000 because my delivery was ready. I of course paid the money and 2 weeks later took delivery of the sofa and of course surprise surprise no wall unit the man at my door had no idea what I was talking about and there the trouble started. For almost 3 months every 2 weeks I go to natuzzi to ask where my £4000 wall unit is and every… Read Full Review

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★☆☆☆☆

“Badly made”

Written on: 20/07/2016 by Luisj1954 (1 review written)

I purchased two Natuzzi Clyde leather electric sofa sets( 4 parts) Did not use them for a year as work was being carried out in my lounge. When the big day comes to sit on them, I notice the covering is still on the foot rests. Contacted Natuzzi and they said I was to remove it myself, as I should have contacted them sooner than I did. Removed the 4 plastic coverings. One year later, whilst sitting down I feel something give on the seat. Ignored it, thought the leather was settling in. A… Read Full Review

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★☆☆☆☆

“Substandard materials Natuzzi Sofa cushions”

Written on: 19/05/2016 by ttetz (1 review written)

Thank you for your response About our Natuzzi Sofa Based on your offer of 10% to assist with a repair it will be cheaper for use to purchase a new sofa. Besides this sofa only lasted 26 months before we contacted you about the problem. I would think the repair would not last any longer as the quality of your cushion material is substandard. We purchased this sofa based on the Natuzzi name and history, it appears only the history has any value, not your current products. We will be donating… Read Full Review

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Mally1953's Response to ttetz's Review

Written on: 29/08/2017

I can totally agree with this this about fillings. We were at the understanding from their advertising that the seat, arms and back cushions were high quality FOAM. This is rubbish because foam springs back and doesn't go flat. By the way we have only had our natuzzi sofas 4 months before problems started and we are no further forward in getting anything done.

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★☆☆☆☆

“Substandard materials Natuzzi Sofa cushions”

Written on: 19/05/2016 by Mooreef256 (1 review written)

Thank you for your response About our Natuzzi Sofa Based on your offer of 10% to assist with a repair it will be cheaper for use to purchase a new sofa. Besides this sofa only lasted 26 months before we contacted you about the problem. I would think the repair would not last any longer as the quality of your cushion material is substandard. We purchased this sofa based on the Natuzzi name and history, it appears only the history has any value, not your current products. We will be donating… Read Full Review

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★☆☆☆☆

“Very poor quality and customer service”

Written on: 18/04/2016 by Everton2016 (1 review written)

Purchased a corner Sofa in Dec 2015 which was delivered in early Feb 2016. On delivery it was noticed that the corner leg was broken and the delivery men put a screw through it to support it so we could use it. when we inspected it closely we noticed the middle supporting leg had a big crack down it so we could not use the sofa. Nattuzzi commissioned a sofa repair company to firstly come out and inspect out and inspect our sofa and then arrange a date for repair, I was expected to wait in all… Read Full Review

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★☆☆☆☆

“Natuzzi - don't waste your money ”

Written on: 11/03/2016 by Fionaatk (1 review written)

Spent £7000 on a Natuzzi sofa - the price would suggest quality goods but how wrong could I have been. Despite a rep agreeing the goods were badly made - Natuzzi are insisting that it is the characteristics of the sofa. Even worst than the appalling furniture they provide the Customer Services is terrible. Given them too many opportunities to sort but not wasting anymore time and energy. I have a friend who knows people in influencial places and I am sure Natuzzi will welcome the bad… Read Full Review

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★★★★☆

“Excellent !”

Written on: 25/01/2016 by 478Baker (1 review written)

I have a natuzzi Plaza sofa which i have owned from new which was bought from fisherpools in London, The sofa has been great we are very happy with Natuzzi… Read Full Review

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★☆☆☆☆

“Natuzzi,”

Written on: 29/12/2015 by Arturoz308 (1 review written)

I bought a Nutuzzi recliner through a uk retailer. Within weeks the leather started to sag. The motor made a clicking noise and one of the recliners started to lean to the left on the leg section when extended. The retailer was quick to act and remedied the situation with a repair and new foam in the head section. A few weeks on and more of the seat foam started to fail on the back and seat section of the recliner. I was due for another repair, whilst waiting for this repair the motor burnt out… Read Full Review

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★☆☆☆☆

“appalling service”

Written on: 22/09/2015 by terrythurgood (1 review written)

The service is rubbish, purchased a 3500 leather sofa, 7 faults. will not change. Joke. stay away 3 months down the line not resolved and solicitors involved, the staff lie and claim use independent company,they work for them !!!… Read Full Review

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★☆☆☆☆

“Piece of garbage”

Written on: 25/08/2015 by Andersonas344 (1 review written)

Spend over $3000 for lether Nattuzzi sofa and love seat at brick and after three years its started to sag both back and seat cushions, peel, crack and fade. Thought this investment would last for at least 10 years with careful use (only 3 people min use) but total failure. Will not recommend to anyone. It waste of money and only a show. … Read Full Review

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★☆☆☆☆

“dont waste your money”

Written on: 28/07/2015 by Donahuety232 (1 review written)

bought a natuzzi leather sofa and chair from what we thought was a reputable dealer in the north of scotland they told us that the frame was solid wood WRONG!!! after a few months sofa cushions were sagging and by the time it was 2 years old it had collapsed at one end as we had a 10 year warranty the furniture store sent out a repairman and i was shocked when he removed the leather cover to get to the frame it was all apart from a couple of non load bearing parts totally made of composite… Read Full Review

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Esspirit's Comment

Written on: 09/08/2015

Thank you so much Donahuety and to everyone else here who was kind enough to post reviews about the issues with Natuzzi furniture.
My husband and I are glad we did online research about this furniture and were shocked to read the reviews.
Before seeing these reviews we had visited Sears showroom and tried out the electric Natuzzi Bellegra sofa and chair floor models and were very impressed with the look and reclining action. We even brought home leather samples and were ready to drop $5,320 Canadian dollars on a reclining sofa and chair. (This was a sale price at Sears for the two pieces.)
My heart goes out to all of you who were taken by a greedy company that clearly has no scruples.
We will now be returning the samples and looking for furniture NOT made in China. Back to the computer now to research reviews on other reclining furniture.
Thank you again to all the reviewers here for saving us from making a costly mistake.

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★☆☆☆☆

“Expensive rubbish”

Written on: 15/04/2015 by Lottielou12 (1 review written)

Bought a natuzzi suite 6 months ago, reclining 3 seater sofa, one reclining chair and two standard chairs, cost £6,000.00 The electric reclining mechanism on the sofa has ripped the underneath open and the sofa filling is falling out, the footrests are bent and one has split, An independent surveyor sent from furniture village reported that the motors have been installed upside down!!! The reclining chair has been made in the same way, these suites are not Italian, they are made in China or… Read Full Review

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Paulanthonyephgrave's Response to Lottielou12's Review

Written on: 03/08/2015

We are in the boat as you 4500 for natuzzi sensor sofa saggy leather after a few weeks 4th time of trying to get it right looks like natuzzi dont care

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Mellifluous's Response to Lottielou12's Review

Written on: 28/01/2016

The cheaper Natuzzi Editions line is made in Eastern Europe. The more expensive Natuzzi Italia line is made in Italy, as you'd expect.

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★☆☆☆☆

“DO NOT BUY A NATUZZI FROM DESIGNER INTERIORS LONDON ”

Written on: 07/04/2015 by khills (1 review written)

I purchase a corner suite for £8000 in 2012, had a verbally delivery of July, actually arrived in Oct, within 2 weeks electrical seat failed, took 2 months to repair in the next 2 years had 2 internal seats and a leather cover replaced, in Sept 2014 another electrical seat failed, reported to Designer Ineriors Tottenham court road,they stated a repair man will call, no one arrived, seat started working without repair, but broke down again Jan 2015, The store then stated it was out of warranty… Read Full Review

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★☆☆☆☆

“Natuzzi China ”

Written on: 27/03/2015 by wxKane195 (1 review written)

All Natuzzi furniture is now made in China. After 7 weeks we had to call for 1 inch foam installed… Read Full Review

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Andymurch's Comment

Written on: 28/09/2016

This is untrue. There are two types of Natuzzi furniture sold in the UK and neither is made in China. The more expensive Natuzzi Italia furniture Is made in Italy and Natuzzi Editions is made in Romania.

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★☆☆☆☆

“Customer service- what customer service?”

Written on: 17/02/2015 by SarahSchantz (1 review written)

I purchased a corner sofa for £4,500 and expected it to last a decent amount of time. My first call out was approx. a month after purchase when it looked like the seams/stitching was coming apart. They painted the seams with liquid leather, like nail varnish and this should have been my warning for what was to come! My warranty ran out late December but with the build up to Christmas I was too busy to call them out and decided to leave it until early Jan. Mistake no 1! When the 'tech' arrived… Read Full Review

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★☆☆☆☆

“Worst Furniture. Don't ever buy it !!! ”

Written on: 21/07/2014 by Reed199 (1 review written)

Spent 5k on this furniture and within 5 months all of the pieces were sagging. Had to have all of the cushions refilled. The furniture store in Ceresco NE should NOT be selling this stuff. Very poorly made furniture… Read Full Review

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★☆☆☆☆

“Worst company ever”

Written on: 05/07/2014 by Stilesqf207 (1 review written)

My mother brought two sofa's, costing over 4k. The quality of the product is terrible, there is no customer service. They lie, they make the situation worse with their so called repairs. BUYER BEWARE !!!!!!!… Read Full Review

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