Not the expected quality & a big let down

Thinking we would get better quality than chain store we bought 2 Beth sofas from them 8 years ago with a 5 year warranty. They messed up the delivery and tried to treble-charge us for uplift of the old suite. Because of their appalling service they gave us a free footstool to keep us quiet but were giving them away anyway by then on a promotion. At just under 2 years the piping was coming off the cushions so I tried to claim only to find they had gone bust, were under new ownership and would not honour the guarantee even though they were still trading from the same premises under the same name - and still are today. The zips on the cushions all came apart, the fabric wore through and the springs broke so they are now a write off and heading for the tip. So much for craftsman built quality! I would not recommend this company to anyone and have returned to Harveys who were excellent in the past.