Customer Disservice

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Laura Ashley
★☆☆☆☆
1.5
10.0% of users recommend this
  • Quality of service

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  • Value For Money

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Helenpegg's review of Laura Ashley

“Customer Disservice”

★☆☆☆☆

written by Helenpegg on 14/12/2017

We ordered a sofa on Oct 6 2017 for delivery Nov 24 2017. Delivery address different to home address but they never passed it on to the delivery company. Long delay due to their mess up. CS totally disinterested in expediting delivery. Had to wait a further 3 weeks. Then was told that there was no one there to receive delivery. Totally untrue. Again total apathy . Further delay . Had to cancel the order. Couldn’t be bothered attitude by both Laura Ashley and Delivety company. Not at any time tried to help . Will never buy anything from them again. Even called head office and was told their CEO does not partake in any customer complaints. So another couldn’t be bothered attitude. ABSOLUTLY SHOCKING. !!!
Sad ad it used to be a good company to deal with.

  • Weybridge

    Branch Visited

  • Sofa +/- £1400

    Goods purchased & cost

  • Quality of service

  • Layout of shop

  • Value For Money

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