The fireplace that never arrived

Absolute disgrace. Terrible customer service and head office not interested. Ordered a fireplace for 3 to 5 days delivery. Told it had been dispatched by text for delivery next day. What a load of rubbish!!!!!!! Almost 2 weeks later. 3 hrs trying to contact them and a promices of next day delivery. Nothing again. Further waiting on the phone to head office. Very sorry your fireplace was never dispatched or is not at the couriers any way. Rubbish, rubbish, rubbish.  You told me it was sitting in the warehouse ready for final delivery. Can I speak to your manager please. Sorry he's busy dealing with another case. This was after 2 requests to speak to him/her. Finally had enough. Please refund me now. Sorry got to cancel it first then can issue a refund. Can you do this now. "Sorry I can't refund you but will process the cancellation". I want to speck to your manager please. He will ring you before 7pm. Rubbish, rubbish, rubbish.  Avoid this online company at all cost.