Exeter UN-FRIENDLY

Exeter Friendly Society
★★☆☆☆
1.6
10.0% of users recommend this
  • Ease of Use

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SusanBarry's review of Exeter Friendly Society

“Exeter UN-FRIENDLY”

★☆☆☆☆

written by SusanBarry on 28/06/2016

This company is an utter waste of your time and money. They are only friendly when you initially contact them to discuss taking out a policy. And a very expensive one at that.

My mother and I recently secured a mortgage, and as terms of that mortgage we had to take out an insurance policy. We contacted Exeter and set up a basic policy so the mortgage would go through, though this still cost just short of £100 per month. And what did we get in return, when she needed it most? NOTHING. She was later diagnosed with lung cancer, and as a result was granted sick leave from work to go through treatment and recover. Her wonderfully supportive employer paid her in full for 6 months, hence it was only month 7 she tried to claim, a measley £700 per month (just about enough to cover the mortgage). They DECLINED. Accusing her of knowing she was ill when she took out the policy. If this was the case, SURELY she would have got insured through the nose, not for a poxy £700 which doesn't even cover half the bills, let alone enough money to live. Absolute disgrace. As if she has not been through enough already, they have caused her, and the family, so much stress, after probably the worst year of her life. And ours.

We are taking this further, and hopefully they will be investigated. Up until that point, I am warning you to stay away..

  • Ease of Use

  • Customer Service

  • Value For Money

Sammcglynn's Comment

Written on: 02/10/2016

had the sme trouble Exeter are corrupt firm don't let it rest the FOS are familiar with my complints and they need more to take exeters license to operate away form them

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