Beko fridge freezer less than 3 years old has rust spots coming through the paint all over the freezer door. Told beko that we have freezers etc from other manufacturers which are all more than 10 years old and have no rust! They tried to say that we used “abrasive cleaners and therefore it’s our fault but telling them that we only ever use a damp cloth (what kind of “dirt” would need a cleaner to get it off smooth white paint?) fell on deaf ears so they obviously don’t stand by their products and just pray that it lasts until the warranty runs out so that can tell you where to go. Rubbish products .. even worse customer service! It was also noisy from day 1 and I wish we’d sent it back then.

We bought a Beko freezer last October. Low and behold, just over a year after purchase, it's stopped working. Contacted the company I bought it from, who transferred be to a Beko advisor, who said they were not prepared to do anything for us, as it was out of warrenty. Now I'm not being funny but should a freezer really only last for 13 months???? They offered me the option of paying £120 for someone to come and take a look or I could pay £13.99 per month to take out cover with them - I've never heard of a £230 freezer costing so much to cover in all my life! They were completly unprepared to help in any way and have now lost both mine & my family and friends business (although I'm sure they probably don't really care, so long as the money is coming in from elsewhere!) The advisor didn't have the time of day and would not even consider helping in anyway. Thanks for the 'I don't care attitude' which is all too common these days.

Ordering, delivery, quality of item, 10 out of 10. Delivery contractors helpful, considerate. Icing on the cake? Definately!...NO icing up with this fantastic Beko CF 5015 APW fridge/freezer! Can't fault anything. When tracking order noticed freezer was now out of stock...not surprised! Only downside has nothing to do with this product....it's trying to talk to Comet by 'phone and having to use premium number.

Regardless of any other features of this applicance the most noticable is the amount of noise it produces. It sounds like a dying cow that unfortunately never does die. For 10 mins every 30 mins thats nearly 50 times a day it produces a diverse assortment of moans, whines, whimpers that are exactly like some kind of milking parlour.This appliance is not suitable for a domestic environment - I have to keep the kitchen door permanently closed to reduce the noise nuisance..Give me back my 15 yr old freezer any time! A waste of refrigerant.

After discovering we have an affected Beko model, we tried contacting the customers service department for 2 days without getting through, so we decided to email them instead. It took Beko 2 weeks to reply to our email, asking for more information, although our email included the model, serial number. We resend the same information to them again, and that was the last time we heard from them. We are shocked by Beko's lack of consideration for it's customers, and we will not be purchasing any of their products again.

Keeps the food cold and if you put in the freezer it will frozen. Things we don't like: it can cause fires and also makes terrible noises, like it is going to explode.

I ordered a Beko fridge freezer 6 weeks ago.

The delivery was 3 hours late and the delivery guy was short with me because I was 5 mins away from the house.

The fridge arrived with a broken shelf. The delivery guy knew it was broken and did not want me to open the box or the fridge so that I would see it.

We then asked Dixons to replace the shelf or fridge and they passed us onto their supplier Beko.

Since then Beko have promised us a shelf but have not received anything. Its a disgrace. I will never use them again. Dixon's have cut out all customer service and have not held their suppliers to any kind of high service.