£900 fridge/freezer lasts 4 years max

Philtoon's Comment

Written on: 06/09/2012

We've just had a major problem with our Samsung H series fridge freezer, but moreover, Samsung customer service. The fridge failed on the Sunday morning of 22nd July. We called on 23rd July. Samsung sent out their appointed engineer firm, Elite Refrigeration Services on Friday the 27th July to be told the Fridge had 3 problems (LCD display, new fanblade, and new PCB). They'd be back to us the following week. It's now the 6th of August and we still have no refrigeration. The engineering firm have been disorganised and rude - have sent engineers out without parts and left me and my heavily pregnant girlfriend with no fridge for over 6 weeks. We have spent hours on the phone to Samsung, asking for them to replace the fridge and we're stuck in the system. 28 days for repair and then up to 28 days to order and deliver a replacement. A Mum with a newborn baby and no fresh food for 6.5 weeks and counting. I'd avoid Samsung like the plague because when it fails you'll be left in a vacuum of excuses and expensive phone bills.