Samsung RS21

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Samsung RS21 Fridge Freezer
★★☆☆☆
2.1
From 63 reviews
37.0% of users recommend this

  • Ease of Use

  • Durability

  • Style

  • Service & Support

  • Value For Money

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Paulsnel's review of Samsung RS21 Fridge Freezer

“Samsung RS21”

★☆☆☆☆

written by Paulsnel on 24/02/2012

Despite Samsung extending the warranty to 5 years it doesn't help

the fridge freezer goes wrong time after time until it is out of warranty then samsung do not want to know

the "fix" they carry out does not always work - they fridge frezer works for a while once it has been defrosted, but it is because it has been defrosted not because samsung have fixed the latent defect

I will never buy anything from samsung again as they do not offer customer service

  • More than 1 year

    Owned Product For:

  • Ease of Use

  • Durability

  • Style

  • Service & Support

  • Value For Money

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Appalledatsamsung's Response to Paulsnel's Review

Written on: 03/04/2012

I have had the same problem with my Samsung Fridge Freezer. Samsung are totally indifferent or even hostile to customers making complaints about a product that they are fully aware is not fit for purpose.

But what can you expect when the President of Samsung has been convicted of corruption.

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Guest's Response to Paulsnel's Review

Written on: 12/06/2012

hi i have just been on the phone this morning to samsung and i was ready to explode they just donot care
the senior tech at the executive office wass just rude and talked over me, i ended up rasing my voice
we have had the fridge freezer 8 years and this is teh 3rd or 4th time it has broken down
same problem each time, so it is a fault in the product - never ever buy samsung

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