Travelex International Payments - www.internationalpayments.travelex.co.uk

I have been utilising this service now for almost 3 years on a monthly basis. Requiring to forward money to my son abroad, I need a service that is quick,reliable,easy to use and more importantly I feel, safe. I feel confident using Travelex.

Would not hesitate to recommend.

Thanks Travelex!

As a novice in money transfer I was not impressed with banks as rates were really low and charges added. I was not confident in just trawling the internet so Searched money expert site and a Travelex was recommended. Service was straight forward.contact was made quickly and I was able to watch rates until favourable level reached. Money was transferred in 2 days to recipient. Very happy good value.

Will use this service again and would recommend it to anyone needing money transferred quickly.

Travelex is a fantastic service. Easy to use platform and competitive rates. I would highly recommend it!

Generally very positive. Straightforward to register, easy to set up a transfer and the forex rate is good. If you have to speak to a human, the staff are polite and very helpful.

One suggestion for improvement. I wanted to transfer money to a Bank in the US. It turned out that the Bank wouldn't accept money from Travelex. It wasn't anything personal - the Bank wouldn't accept any third party transfers. Since Travelex know this, it makes sense for this information to be given at the time of setting up the deal rather than waiting to be told when confirmation of the deal is requested. As a result of this problem, I was locked out of my account for a while and had to phone to request my account be reinstated.

I have used travelex twice now and both times have been straight forward and no problem at all. Wouldn't hesitate in using again and much cheaper than using my own bank.

Yet again I have tried to order online. After completing all the steps including payment the message sorry we are unable to complete your order comes up. There are plenty of funds in my bank account and there is no help phone line or box on the web page

From first registering to finalising my deal the service was exceptionally speedy and the staff were very polite, efficient and helpful. A

First currency transfer I have done, service excellent and both the members of staff I dealt with very helpful.The exchange rate was very good

Travelex International payments - don't go there! First lack of attention to customer service: I registered for new account. Email came welcoming me to service with a UK number to call to activate my account. After close of business in UK, calls diverted to USA - Forex answer but lines not set up properly so I can hear them but they can't hear me... I gave it 6 attempts then gave up. Then I received a call from a representative - good timing I thought- but he promised an email that would activate my account within 15 minutes and told me I could make my transaction online tonight. Still waiting for email 6 hours later.... Tried website for spot deal and told closed until Monday so it is actually not possible to make a transaction after 5pm New York time I believe. This is not mentioned anywhere or by the representative. Called UK number again and this time not diverted to USA but message says closed then in next sentence 'open 24 hours'(as claimed on website).... so confused + obviously not true!! If you're a new user stop now before you waste hours of your time getting nowhere!.

I expected better - I think problem is Forex - I'm sure I had same problem with Forex a few months back on calls diverted to USA that do not connect properly!

I have regular payments to make to my French bank account. The Travelex web service is excellent. Very easy to use and a competitive GBPEUR exchange rate. I can recommend it to anyone who is in my position.