written by on 03/08/2015
The online system is unreliable, it does not always work. It locks you out of your account in the middle of your transaction and you have start all over again. Sometimes they then double debit your transaction from your bank account and you have to deal with your bank to get that reversed. Other times they just lock you out of your account and you can not get a reason why that is, from the customer service people, all they do is sound like a broken record and keep on telling you to go and use a store instead, with no explanation as to why you cannot access your online account. They should not even offer the online option, as it is not reliable.
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