Can't order on a Mac

4.7 / 5
92% of users recommend this
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Guest's review of ICE Plc -


“Can't order on a Mac”

Written on: 31/05/2013

Tried to order online using an Apple Mac but got a web error when trying to pay. I rang up and was told to download a different browser and try again. I then got a different error when trying to pay, It's not particularly pleasant not being 100% sure if you've made a large online transaction or not. Twice.

  • Personal

    Type of customer

  • Speed of service

  • Customer Service

  • Value For Money

Ice_Plc's Comment

Written on: 10/06/2013

Thank you for your comments.

We did have issues with customer who were using Mac's and Safari on our website.

We have done extensive testing and discover that our website is compatible with Mac's and Safari however you may need to change your settings slightly. From the investigations we have made this appears to be a issue on a number of websites not just our own, to resolve the issues you need to:

Go to Settings, then Safari and ensure Private Browsing is off and that cookies are accepted for visited sites.

I hope this information has been helpful.

If you have any further issues please do not hesitate to contact me.

Kind Regards,

Customer Service Supervisor.

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