My fault for not shopping around, but I used this company because a friend recommended them. The rate I got was just terrible and shopping around would have revealed quite how much they were ripping me off. Let the buyer beware with this bunch. Incidentally have a look through their similar 'positive' reviews on here and decide for yourself how many of them are from real customers.

From start to finish the assistance and guidance could not have been easier, thank you for making the process so simple and easy.

Both the dealer & the financial controller gave a most pleasant to the point top quality service. Your financial information shows a tight gross margin which nevertheless leaves a good net profit. This gives good customer confidence. I cannot suggest any improvement. All the best to your superb staff. 

overall very good service a little confusing with the money exchange rate

Helpful, friendly, prompt service.

Friendly, helpful staff explained everything really well and made the whole process very straightforward.

I chose Foreign Currency Direct because they were recommended by a real estate company that had given me excellent service. I had previously experienced excellent service from Moneycorp. On contact with Foreign Currency Direct I was promised professional and personal service with competitive rates. I experienced none of these. In the week preceding the settlement of our house I contacted Foreign Currency Direct and Moneycorp twice for current rates. Moneycorp produced them immediately, Foreign Currency Direct gave indicative figures only. It was only after applying considerable pressure did I get an actual rate on the Friday preceding the house settlement. It was lower than Moneycorp, but because I was going to be travelling in the two weeks following the house sale and would not find communication easy I chose Foreign Currency Direct and gave the account details to the notaire's office to forward the house sale proceeds assuming that the promise of better service would be a reality. The person who was directly my account manager was rarely available when I called, hence there was no personal service. I dealt with a number of people who were not aware of my personal situation. It was frustrating having to explain to others what I had previously established for the record. Having settled the house sale on the Monday the proceeds were transferred to Foreign Currency Direct that day becoming available on the Tuesday. I was contacted at the airport on the Tuesday just before boarding my flight for overseas. The rate I was offered was 1% lower than that offered on the Friday without any corresponding change in the markets to explain the lower figure. I am left with no other explanation than that once my funds were in Foreign Currency Direct's account I was offered a less favourable rate: unprincipled! I needed our funds transferred to Australia to meet a house purchase contract. Failure to do so would lead to the loss of my deposit. I had no way to transfer my funds to Moneycorp so I accepted the rate offered by Foreign Currency Direct. I was then advised that my account details were not complete and that I would need to provide proof of identity and residence in France, a country I was just leaving having sold my residence. In brief, it was a nightmare for me to be able to meet the requirements from Cuba where internet access is in its infancy. The loss of time, sleep and peace of mind cannot be expressed! It took more than a week to meet the requirements and to achieve the transfer of funds that should have moved within 24 hours. I cannot fathom how a company can remain registered that does not have a system to ensure that it can meet its requirements before entering into a contract to transfer. The lack of professionalism is appalling. I would dearly love to bring the situation to whatever authorities may be relevant, but I need to put the matter behind me and get on with my life. My only satisfaction is that I have been able to deter one would be client and I hope to find others.

Very impressed with the service and attention to detail. Also impressive advice re: the volatility of the currency markets and the timing of the most beneficial rates. All round, very satisfied with the service and will definitely use again.

Recommended by a friend,but very apprehensive as not ever used this service before,normally only through a bank.But the staff gave me full confidence kept me up todate on the transaction,and in all very professional.

Good contact and support as well as informed information.Very user friendly and not intimidating even if you have not used the service before.

Another very good dealing with this company. Always helpful and friendly. This is now the third time I've used their services and will definitely use them again.

He was very helpful, will use again

Foreign Currency Direct offer a fantastic service. Transferring funds for a house purchase in France, I have to thank the person I dealt with for helping me through the process. I will definitely be in touch again! I will be recommending this service to friends and family.

The firm gave a good rate and there was no pressure. Excellent service.

To who it may concern. I recently used Foreign currency direct to transfer what amounted to most of my life savings from France to England, regrettably during this process my funds got lost for an 8 day period. To say that this was a stressful time is an understatement with a 7 month pregnant wife and 3 other children all moving into a new house and schools in a new country. The fact that nobody on the sending end of the transfer would even answer my calls didn’t help the stress levels to say the least, my blood pressure literally went through the roof ! One person who was there answering every phone call sometimes 3 times a day, with a very cool calm professional reply to my continual pestering, trying to find out where my money had disappeared to --------- . He could have very easily ignored my calls as I fully understand the situation was out of his control, being the receiving bank. But not once was he un – available in fact some days he even called me just to inform me there was no news ! For this my wife and myself thank him and your company for being available understanding and professional, during this highly frustrating situation. When the funds eventually arrived in the UK they were put into sterling and into my account within a working day

I have only used FCD for a few months but have found the people I have dealt with to be very professional while giving great customer service. Trading rates seem to be good so far - as I do more trades of larger amounts I hope to benefit even more from further improved rates.

These people are reasonable to use for forex transactions in most regards. I changed a six figure sum of GBP to USD. The transaction went smoothly and there was no charge but they took about a cent off of the Libor rate to cover their costs instead so it was a very long way from "commission and charges free" Also they will always tell you that "now" is a good time to trade when it often isn't. They called me several times when the £ was dropping and told me to trade before it got any lower. I ignored their advice, waited and chose the right time to make the trade when the £ was much higher. The best thing to do is set up an account, get an app that tracks exchange rates and choose when to trade yourself because their advice is often wrong.

A very professional company, contacts, written and e-mailed information, comprehensive and accurate. Transfer of funds very prompt. I would not hesitate to recommend. My client advisor was excellent, I was allowed as much time as I required, to make any decision. I have no negative feedback.