Worst customer service

Caxton FX Currency Exchange www.caxtonfx.com
★★★★☆
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leahjean's review of Caxton FX Currency Exchange www.caxtonfx.com

“Worst customer service”

★☆☆☆☆

written by leahjean on 05/10/2015

Applied for a card, was told it would arrive within 5 days. On the 6th day I rung them, it took over an hour to speak to someone who told me they had a back log and that my card was still being processed. I told them I go on holiday in two days and needed the card. was told this was not a problem. on the day of the holiday I phoned again, still the card had not been sent. asked for a refund, they said no one was there who could authorise a refund and to phone back later. phoned back later, was on hold for over an hour and then was told the person had gone home. so I had to go on holiday with no card and no money. finally got a refund, but they exchanged the money from euros to pounds so I ended up losing over £20. absolutely disgusting customer service!! unhelpful and rude.

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