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314Costello's review of Financial Ombudsman Service - www.financial-ombudsman.org.uk

★☆☆☆☆

“Not worth the effort”

Written on: 09/10/2017 by 314Costello (1 review written)

Allianz insurance decided I was at fault after an accident based on an initial phone call - they didn't follow up any other evidence, didn't call me and when I finally call them their complaints department gave me the runaround for several months.

FO handler says that this is all perfectly reasonable and upholds every point the insurers make using their exact wording too.

Not at all impartial or independent, she couldn't even bother to come up with a different way to describe her decision.

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