Dishonest business practice

It was great until like many others I realised I was overpaying, I tried to change my subscription but the site is totally misleading and my card was immediately charged for the old subscription amount, when I complained I was basically told that was tough. So buyer beware, highly dishonest company when you want customer service.

I actually have a screenshot of the page saying I will not be charged and will be using this to assist my counter claim with VISA.