written by Thereviewmanuk on 30/08/2020
We booked a ferry to Ireland and they did not even respond ONCE to our emails and questions regarding the COVID-19 situation and quarantine. We could not travel to the UK because of the 14-day quarantine and they did not care. Not one response by a person, totally ignored by this unprofessional company. They really should be shut down. NEVER buy from these guys, go to a better website or the actual ferry for safety and professional service and security in my opinion. They have not followed the guidelines from the government and need to be shamed for such DISGUSTING behaviour when the world is suffering and dying from this virus, they only have GREED in their hearts. BEWARE. A totally shocked and disgusted customer sharing his opinion and experience, a loss of 280 GBP, will update the legal options once explored, looks like small claims court though.
I am currently contacting the HMRC gov protal to show them how they ignored the fact we cannot travel to the UK at this time due to the quarantine. They have removed their contact details from their website and no phone or email is present, how can you trust a company without these details!!!!!!!!!!!!!!!!!!!
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