Hello All, My husband gifted me a makeover photo shoot on my birthday from Treat Me who then booked me an appointment to Memorable Portraits studio in London. Till date, I have not received my complimentary photo frame to which I am entitled to. The photo shoot I got is of £15 but because of my personal situation , as I could not collect the photo frame on time, they are charging me more than half the amount to send it to my place. Also, would like to warn you in case if you had any emergency situation like I had a knee dislocation a day before my photoshoot, instead of being confirmed by Treat me of not losing the refund and rescheduling the appointment, I was not refunded the deposit by Memorable Potraits at all so a photoshoot which attracts you in a deal for 15 pounds actually cost me 15 + 30 (deposit not refunded) and in order to get the photo frame , anther 8 pounds which I have given up. Along with the hidden costs (not mentioned when you buy it), the complimentary photo is something you can only select from the first 5 photos arranged by the studio during the review session which is a bizarre as the first five out of three outfits that you shoot of during the session, only you can get the photo in the first outfit which they will not tell you at all. Don’t go for it.

Making an enquiry was effortless and the customer service woman I spoke with was very helpful. Her knowledge on the experience, as well as similar experiences nearby, was fantastic. So much that I booked an additional experience from what I originally called about. She was friendly and professional throughout.

My daughter and her partner kindly treated my husband and I to a luxury afternoon tea experience at Rudding Park courtesy of Red Letter Days. As soon as we received the vouchers and information we were so excited. We decided to book the event in June when we were hoping the weather would be nice so we could also walk around the grounds at Rudding, we were not disappointed!! It was such a wonderful experience. We had a long wander round the beautiful gardens and grounds at Rudding Park which were beautiful with rhodadendrums in all colours in array ... then we had our afternoon tea experience in the Clocktower Restaurant, a beautiful and very elegant place where you could sit either inside or outside! We were greeted very warmly and welcoming by the staff and could choose where we would like to sit and there was plenty of choice. We sat by a window with a beautiful view outside and were served a glass of champagne each. We were very soon after served with ham, salmon and brie cheese with bacon sandwiches with rocket salad; fresh warm scones with butter, jam and clotted cream and plenty of it; then an amazing display of the most beautiful home-made cakes we had ever seen which included a sorbet cone each with tasty berries on top (ideal on a summers day)! We also had a huge pot of tea and asked for a refill which was no problem. The staff were all so friendly, warm and welcoming and very professional at their job. They looked so smart in their uniforms and were all very well presented. It was such a wonderful experience to remember - we took lots of photos as a memoirs of our lovely time there - and will definitely come again and will also recommend this company to our family, friends and work colleagues. We both really enjoyed our afternoon tea!! Thank you :-)

Thoroughly impressed with the high quality of customer service that I received, cannot fault it one bit. Everything I asked for was done without fuss -brilliant, thanks ever so much!

After a problem online I had an unprompted call from the service team to ask what problem I was having. After explaining they helped me to complete on the telephone with the minimum of fuss but also alerted me to deals and promotions that I would not have been aware of on line. Great service

Prearranged driving experience of Subura STi & Mitsubishi Evo X at Tockwith, N Yorks excellent. They were very very helpful. Explained everything in detail. Then helped to organise, nearer to the date, a special day for my 83 year old father to have a go in the Evo! We both really enjoyed our day and couldn't have asked for more. I would recommend this company to anyone wishing to have a good day out. This company is the best! Thank you from me & Dad for a very enjoyable experience and one we will be pleased to repeat very shortly.

Bought my husband a super cars experience. Was told there were no Porsches so he would have to call back early 2013. Was then told in feb 2013 there were no Porsche experiences at all. Was told someone would phone me back - waited 4 weeks no one phoned. Phoned back and was told we coul have a Porsche included but would not be at our hoses location and would have to pay £20 to move location. Was told someone would phone me back - never did. My husband phoned and was told the date was booked however the circuit them told him they needed to speak to the person who booked the voucher, so I phoned and hallelujah, she was able to help resolve all issues within 5 mins. She was great, just wish I had been put through to her over the past few months, so I didn't end up getting frustrated with the previous poor service. Thanks for helping me resolve

I have booked one of the Orint Express trips as a gift for my husband. Only after I've paid I was notified that the trip was cancelled which was very disappointing. However I was contacted imediatelly by the Treat Me stuff to offer me either other trip or refund. A very nice lady helped me to choose other trip. Overall happy with the service.

Overall experience excellent from my initial contact and also the actual booking process. The booking agent was very helpful explaining all the details etc. Very good service. A callback from him to confirm the booking was also appreciated. Once the Theatre and Hotel experience has been taken it would be nice to give you feedback on that also. Your value for Money request below - I would prefer to answer once the experience had been taken.