Shocking Customer Service

Spa Breaks www.spabreaks.com
★☆☆☆☆
1.3
From 20 reviews
5.0% of users recommend this

  • Facilities

  • Value For Money

amansmith's review of Spa Breaks www.spabreaks.com

“Shocking Customer Service”

★☆☆☆☆

written by amansmith on 10/04/2015

Booked spa break with spabreaks.com and paid in full. 2 weeks after I made the booking they telephoned me to say the hotel that they booked on my behalf was fully booked. I asked for alternative hotels, which they provided, I chose from the alternatives and they came back to me to say the alternative was fully booked. With less than 2 weeks before our spa break we have chosen a hotel we wouldnt have chosen, I asked for compenesation or an upgrade from James at spabreaks.com and he offered me £10 off my next booking, which I will not be booking through spabreaks again. I confirm to James myself and my friends want a couple of days and the hotel has just called to confirm a completely different treatment, good job the hotel called as James obviously hadn't. I would definitely not use spabreaks.com again.

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