Devastated 4 yr old!

Hi everyone,
I just wanted to warn all mums against the company, Aloe Angels. I booked them to do my daughter's 4th party yesterday and paid a deposit. We asked for Jasmine and Snow White and my 2 yr old dressed as one and my big girl as the other, excitedly putting on their tiaras and jewels in anticipation for the,"real princesses" to arrive. My big girl had helped to choose them off the internet and was excited as were all my friends and family for her, not to mention all the other little princesses and heroes. They first rang to say one of their girls was ill and they had had to pick up another and so would be late but there was no apology as you would expect.I felt sure they would still come, never in a million years did I expect them not to, even though all the other mums had given up hope!
They failed to arrive without a phone call, explanation or apology and ignored my phone calls! My daughter was heartbroken. We had no games or prizes prepared and had to rush out and buy party bags as they were supposed to provide it all.
We had no decorations either as again they promise to bring all this. My daughter stood waiting for her heroine Princess Jasmine to arrive and it broke my heart when I had to tell her she wasn't coming.
The woman who owns it, says on the website she has her own children. Well anyone who can let little ones down like that without any explanation or apology baffles me as we all know how important our child's birthdays are and how special we want to make them however big or small.
I trusted this woman and what they did was just totally unprofessional and appalling. I really hope people read this, spread the word and do not book them. They have done it before as I can see on here.
Their response has baffled me,I wouldn't have been as annoyed if someone had had the maturity and decency to just accept responsibility and make a heartfelt, humble apology but I heard firstly from someone who claimed to be unaware their girls hadn't turned up. The day after from someone telling me to, "grow up," in one email and telling me their manager is away for four days. I'm unsure who I've been corresponding with at any time as I was given two different quotes to cover travel costs (the second more expensive than the first)I was also told their was a, "genuine circumstance,"which they could provide evidence before. I am still none the wiser of what the reason was, nor have I received an apology. When I reported it to the local newspaper for that area, they said it was not the first time someone had called about them.