Use Buyagift instead!!

Activity Superstore
★☆☆☆☆
1.5
From 436 reviews
13.0% of users recommend this

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mattruss4's review of Activity Superstore

“Use Buyagift instead!!”

★☆☆☆☆

written by mattruss4 on 26/11/2016

Tried to book a go karting voucher, but didn't have availability within the voucher expiry date. Had the cheek to charge £20 as THEY couldn't fulfill the experience within the voucher date. Avoid this amateur company at all costs and use buyagift instead. Felt robbed.

  • Facilities

  • Value For Money

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Activitysuperstore's Response to mattruss4's Review

Written on: 26/11/2016

Dear Reviewer

Thank you for your taking the time to leave your comments.

We advertise our experiences as having booking lead times which is usually any where between 1 to 8 weeks. If you are calling outside of the booking lead time for your particular voucher it is unlikely we would be able to offer you dates before the voucher expires. We offer our customers the option to extend their voucher at a fee for a further 6 months to try and ensure every customer is able to take full advantage of the experience.

Thank you and kind regards.

Charlotte
Activity Superstore Ltd

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Mattruss4's reply to Activitysuperstore's Comment

Written on: 29/11/2016

Seems unfair that activity superstore are unable to fulfil the booking within the timescale and still expect the customer to pick up the fee.
I have tried to extend the voucher and the voucher number provided in the email confirmation is invalid according to your website.
Very poor all round!!

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